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Wow a fleet

I feel for you buddy. I was in the same boat.

Its budget time and my supervisor asked me if i had any items for our switch, callpilot, and ccm . I can't for the life of me think of anything. Can you guys ? He said anything that will in the long run make our day to day maintenance lives easy.

CCM 6.0 I was informed that i now must add a prompt on option 8 for polish. That will say "I need polish translation" on the 2616 and change my option 9 to say when transfered "I need spanish translation" I will create phantom ext's and tag them with the names. Please refresh my memory. How do...

We are getting a new system installed in 2 weeks. Its NOT the I.P office. But is an Avaya. And its I.P based. Does anyone have any clue?

Its an appointment line. 6 agents. Nothing fancy.They just want to have calls forwrded to an after hours number that will take the calls and make the appointments.

A CCM version 6.0

I have a freshly minted ACD group. I was ready to deploy when they hit me with a curve ball. They want the calls to be automatically forwarded to an off premise number at 5 pm. How can i make this happen ?

On the 1 my brother!! Solid !

All calls to 963-7373 trigger the existing call-tree: Add a step: ”for Spanish press(5)” Message to be recorded, triggering SECOND TIER of tree: APPOINTMENTS (Spa) / REPORTS (Spa) APPOINTMENTS (Spa) message – autosave to x6844 REPORTS (Spa) – goes to exisiting number (I believe it is...

That works.. Thanks gents..

It seems that did not work, again, here's whats happening in a nut shell. When some one calls.All she see's is Her boss's name. And not the person who is calling. You do see the ext calling below that. but thats apparently not good enough. She wants to see the callers name.

I will do that Monday morning !

This is the setup , a shared secretary having the main and rollover for her two bosse. She can't see the name and number Of the inbound call on the rollover On her phone , a 2616 with 1 aom .

Done , getting them ported . Thanks

Yes..i outed dsc prior to adding them to key 0

Friday we moved 20 D.I.D's back from our remote site that were CDP'd. Today people were complaining that they could not reach the numbers from the outside. I outed them in load 87 in the remote site. And i simply added them at the main site on key 0.

I guess the old , out and rebuild will have to Suffice .

Can anyone think of any reasons a callpilot would deliver messages at a later time in the day rather than when its left. The phone with this problem is a 500 set.

It works now..for some reason ..after i did a data dump.