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We are running a standalone SAL Server that shows long connection intervals via port 443 to Avaya IP 135.11.X.X. Is this normal? I know the SAL server generates heartbeats to Avaya and sends alarms via SNMP but we should expect shorter connection intervals for this traffic. iggy1952

We are running Session Manager 7.1.3 and have a remote user on a 9641GS phone who keeps getting logged off (message on phone states extension being used by another user). I have deleted and rebuilt his extension from scratch and the problem keeps occurring. I ran a traceSM and could find nothing...

We have a user set up with EC500 on an office phone which is programmed to send out the main office telephone number in the public unknown numbering table mapped to the outbound trunk group. When the user's office number is dialed and routes to her cell phone sometimes the caller-ID of the...

kyle555, Thank you for your response and words of warning as I have the same concerns after reading some previous posts about the pitfalls of certificates. Our Business Partner previously applied both root and identity company domain certificates to our Session Manager and SMGR servers...

We are running HA Session Managers and Geo-Redundant SMGR servers on version 7.1.3. For security reasons I need to apply our domain certificates to the SM & SMGR VMware AVP platforms to replace the self signed certificates which will require a reboot. Do I have to shutdown the Session Manager...

randycarroll, Thank you. iggy1952

We are planning to apply 3rd part certificates to our Session and SMGR VMware AVPs. We are running 7.1.3 with the SMGR's in a geo-redundant configuration and am not clear how to properly shutdown the SMGRs before applying the certificates to the AVPs. Any advise is appreciated as Avaya...

We will be moving a standalone SAL gateway 3.0 to a new location. I do not have access credentials to properly shut it down. Any assistance is appreciated. iggy1952

WE are applying our internal CA certificates to the VMware AVP platforms on our HA SMGR and SM servers running 7.1.3. I know how to apply the cert and reboot the VMs from the VMware but I am not sure correct shutdown procedures for SM and SMGR servers running geo-redundancy. iggy1952

wpetilli, Thank you as this was my understanding. If we separate the SBC pairs the standby does not process SIP traffic as the signaling and media interfaces have the same IP address. Additionally the SBC's are synchronized via the heartbeat with the EMS server. Since the public and private...

We are running SBCE version 7.1.3 in an HA pair with a single EMS at our current DR site which will be moving to a new location. The SBCs are connected to AT&T SIP trunking and support remote worker phones. Can the SBCE HA pairs be separated to work in both locations at the same time in a...

I have a user using the dual registration feature. His office phone is an H.323 9670 set and his home phone is a SIP endpoint on a 9641 set to SM via an SBC. We are on CM & SM version 7.1.3. When he travels to another office and uses the guest login feature on an H.323 phone his extension logs...

mkh9, We have installed AT&T IP Flex circuits using PRI handoffs. AT&T installs the edge router via fiber to your computer room and supplies a crossover cable to your PBX. You should be able to maintain your current trunk and signaling configuration in your CM. I did not have to change any...

jordy5535, Thank you. I found the settings in the app to make the required changes. iggy1952

We have bee using the One X Mobile Lite application on iPhones for several years. Recently a user changed their Apple ID and could not find the 6.2 version on the Apple apps store. Has this product reached end of life to be replaced by Equinox? iggy1952

Looking for recommendations for manufacturer(s) of Bluetooth headsets for 9641GS sets using firmware 7.1 on SIP. iggy1952

kyle555, Avaya released a hot fix for SMGR 7.1.3 that fixes this issue with dual registration. Dual registration provides us a workaround for the bridge appearance issue for now. Our BP is assisting with the bridge appearance and I willa dvise result of their testing. iggy1952

kyle555, We pushed the latest SIP firmware 7.1 to our Utility server and rebooted several phones and the issue with bridged appearance remains. I tried to program the extension with using registration for H.323 and SIP endpoint but I can't check the box in SMGR. iggy1952

kyle555, No the SBC is outward facing to the AT&T network. iggy1952

We recently upgraded our Session Managers and SBCs to 7.1.3. The remote phones are 9641 sets thru get the 46xx settings thru a Utility server. When a user answers a call on a bridged appearance the soft key Answer button changes to Bridge instead of Hold, Conf, Tranfer and End Call. When you...