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Hi, inerguard I appreciate your response. Im talking about my vector. If the step 4 comes in which is announcement, then the caller will not press anything will it still be in the queue? Or already out? Thanks a lot.

Hi, Do my prologix avaya PABX which is currently in running in CM1.03 can be upgraded to CM5? Thanks. If YEs, What are needed?

Hi inerguard, Thanks for the suggestion. That was the request of the client. They want attendants to answer the call. The collect part is just for instance when they put the console on busy mode. I have question, in my vector if someone will not press any number will it still be part of the...

Hi, Please check my vector for any problems before I implement. Add your suggestions as well: 1-wait-time 0 secs hearing ringback 2-queue-to attd-group 3-wait-time 10 secs hearing ringback 4-collect 1 digit after announcement xxx says something like this: "All of our operators are busy. If...

Hi, I need to change the time in my S8700 server. Do I need to change both the active and standby or just the active and it will just synchronized to standby? Thanks a lot.

But Im not using the control IP to connect to ASA and web. Please clarify.. Thanks!

Hi I have G700 and S8300. When I do list media gateway. I have Control IP which 192.168.10.2 and IP address 192.168.10.3. What is the difference between the two? Thanks!!

Hi, Thanks for the reply. That is really the setting that I choose for my Ip codec? Also, what codec is advisable? G.11 or G.729. To randyb, my system is G700/S8300. What are the firmwares that need to be updated?

Hi, I want to have my fax. It will go through Ip trunking. What are the necessary setting to consider in setting it up? Thanks a lot.

I have version 6 I guess. How to do it via FTP? Please help.. thanks a lot.

I need to take ACA, but I need to take CTP first. Do you have study guides or questions that might help me passing the exaM? tHANKS ALOT.

Hi, I need to extract CDR files from MY call manager for my implementation of call accounting system. Is it possible on hyperterminal? Thanks.

Thanks lever. Is it possible even I dont have log-in and log-out for my attendant. Because what Ive read is that ACD needs to be yes in the hunt group. Right? Is the coverage path pssible as well and put VDN number in the coverage point? Thanks a lot.

I need to implement this urgent. I have 3 hardconsoles for my attendant and they are in a hunt group. Now I need to have proper call handling. I want such that when a caller comes in to my hunt group and after several rings if nobody will answer the call, it will go to a VDN that will route to...

Hi, I have 3 attendant consoles in a hunt group. Now, I want to do simple call handling. This is my requirement. I want such that if all 3 consoles are busy or after 4 rings no one will answer the call in the console it will go to one extension or another hunt group number. How to do this...

Hi, I need to know if how many numbers of queue or calls can my operator or attandant can handle. Thanks a lot.

Hi, How do I know if my CDR buffer was full? I have G700/S8300 server. Please help. Thanks a lot.

Hi thrjkro, What you mean about this? when you do a route-to you should check to make sure that the coverage part of that line is set to 'y'-- where to check this out? Also, what is VRT? Thanks a lot.

THanks! So If I want to creat a vector it will not allow right? But why is it my Vector (PROMPTING) is yes? If I want to creat vector I need this to be activated by AVAYA?

Under disp sys customer options, I have Vectoring (Basic) to N. Does it mean that I cant do vectoring? Thanks a lot.