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Thanks John. Ok, so if we want to use 8 as a replacement for 123-456, then how does this work? In your example it appears you are replacing the last 7 digits of the phone number, not the first six. Essentially we want to dial 8 and that equals the first six digits of our remote office (ie...

John: We'd have to go the 2nd route as the there is no tie between the 2 sites. The numbers are unique to our PBX, but we don't have a tie between the 2 sites. So, what doe the code look like? Thanks John!

Hello: Here's my scenario. We want to be able to call one of our remote offices by dialing a number (let's say 8) followed by the 4 digit extension in the remote office. Essentially we want to strip out the first six digits and replace them with one. Is the DSC the way to do this? Is there...

Yes it does.

We run a call center where our agents typically call our customers back and instead of showing their direct number, I would like to mask the call center DN's with our main 800 number. Is this possible?

Anyone have any thoughts on this? Thanks!

Ok, so here are 2 traces. The first is working just fine and hears the music on hold, while the 2nd trace does not. The 1st trace is when I dial the DID number from my office phone. The 2nd trace is when I dial the DID number from my SIP to TDM application that is hitting the same DID...

And, we have a Universal Trunk Card where our music is connected to. I'm not sure what that card allows, whether our music is broadcast or not.

Here is a printout of the LTM in LD 21. Where do I go from here? TYPE TLST TKTP DID ROUT 0 DES ATT TN 003 01 MBER 1 ATT TN 003 02 MBER 2 ATT TN 003 03 MBER 3 ATT TN 003 04 MBER 4 ATT TN 003 05 MBER 5 ATT TN 003 06 MBER 6 ATT TN 003 07 MBER 7 ATT TN 003 08 MBER 8 ATT...

dlesap, can you define step by step which LD to do this in? I'm still pretty new at the Nortel, so any step by step would be awesome. Thanks guys!

I see that I have 3 music routes, yet I have 4 PRI's. How do I define a new music trunk in a group? For example: If my new PRI route number is 10, how do I assign a music route to that route/group? Thanks.

PBX is Option 81C. I'm not sure of the release as I'm not in the office currently.

Thanks John. How do TN's that belong to one trunk/route talk to other trunks/routes?

How can you find out which TN's belong to which route? Also, is there a way to find out which routes can send calls to one another? Hopefully these aren't dumb questions, as I'm a relative newbie at thsi stuff. Thanks everyone.

Anyone have any ideas? Thanks.

Yes they do.

Here's our scenario: I am having an issue with music on hold not playing, instead I'm hearing ringback in it's place. So here's my scenario: We have Genesys running on top of our Symposium link and Genesys is monitoring incoming calls for particular CDN's / Route Points in Genesys land. When...

Thanks guys! One more question. Can you send the caller straight to the music route first or does an IVR app have to answer first before any music can be used as treatment? Thanks again!

How can I ensure that a new route/loop is allowed to access the Music on hold. We are running an Option 81C and if I do a LTM on my new route that was created I see that the only members are the 23 channels + the DCh. Is there something other than the MUS YES MRT (#) that needs to be in the...

lretrievers: I have to disagree or at least argue just a little because here's what I tried to do and what worked/didn't worked: TServer is seeing the call when I dial just the 4 digit CDN. I then have a strategy loaded on that CDN that routes the call to a specific agent via a target block...