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Okay, thank you guys. I appreciate it =)

I have a customer with an IP500. They currently have 4 EU 24s and are possibly looking to add another but I am finding some confusing information as to how many the IPO can actually support. One document says 2 per DS module (which they have 2 of) and another document says a maximum of 8 is...

Yeah, the call log on the phone. It's a 4625 running 8.016 with a PRI.

Here's an odd problem I have not ran into before: Customer is running on an IPO 406 with 4.2.14 on it. I just received a call in which a guy is saying that almost all of the numbers in his call log are showing up as "Unavailable." This happens with both internal and external calls. Anyone...

Thank you for the quick responses! They are keeping the same IP address range, so I don't think that will be a problem and I believe they are moving their lines as well. I will double check with them of course. I just wanted to make sure I wasn't overlooking anything. Thank you again for...

Hi Guys/Gals, I've got a customer who is moving their IPO from one location to another. My boss is fairly insistent that there is a bunch of programming changes that need to be done in order for the system to move, but I don't think there is that much to it. My boss doesn't really know the...

AGC was turned on. They turned it off and said it helped somewhat, but the problem still exists. That's a good start though, so thanks. Have any other suggestions possibly?

Yes, they have VLANs setup for voice/data. Turning off Direct Media Path doesn't seem to have helped sadly. They have an office and a construction trailer outside of the office and are now reporting that if someone is on the phone in the office and someone is on the phone in the trailer that...

LOL! "Allow Direct Media Path" is checked, yes.

Hi Gang, I'm having a weird issue!! A few weeks ago we upgraded our customer's IP Offices to 4.2 (14). They have 9 different sites and only one of them has been complaining of this problem since then. This site in particular has about 10 users. They are all complaining that they can hear...

I created a short code *99 that is set to "Feature: Auto Attendant". When *99 is dialed it just takes the user to their voicemail. Perhaps I am doing something wrong here. It's not only on one line, it's on all of them. All of the call routes for the numbers in question are set up the same...

They're using VMPro and have a PRI along with a couple analog lines as well.

Hi Gang, I've got an customer with an IPO 406 running 3.2 (17). They are claiming that suddenly their night auto-attendant is not picking up when someone calls in on one of their main lines. They said that the caller hears one ring and then there is just silence. I have double checked to...

Great, thanks for the help guys! The only last small issue I'm having is that when I put the system into night mode it will go to the night group but when the AA picks up it just plays the day greeting still. I have made an AA for night mode in the VM Pro Client and named it "Night" and the...

Yes, we are running VMPro with the latest versions of Manager and IPO. It's a demo unit for potential clients so we keep it up to date and have a bunch of different licenses for it.

Thank you for the quick replies so far! I really appreciate the help, I'll take a look through this installation course and see if I can find out some information too.

I was recently hired on to a company that sells IP Office systems. The way they want me to learn is by giving me the in house demo unit and saying "here, learn it". I've been given a list of different things to program but have run into a bit of a trouble. I've made it through about half of...