I was recently hired on to a company that sells IP Office systems. The way they want me to learn is by giving me the in house demo unit and saying "here, learn it". I've been given a list of different things to program but have run into a bit of a trouble. I've made it through about half of the list so far but could use some help if possible. I've tried to ask for some help but my boss told me to find the answer "somewhere else". Someone else in my company sent me here, so here I am =)
Here is the rest of the list:
1) Build bridge call appearance keys on extension 301 so that is may answer/make calls on extension 303's call appearances (I tried to figure this out but cannot get it to do what I want).
2) Build a button on extension 302 so that is can tell when extension 303 is on the phone (sounds easy, but I'm not sure which option this is as I'm not familiar with the terminology).
3) Build hunt group nymber 400. Set it to ring all phones. After 20 seconds if nobody answers, send it to an automated attendant which will give the caller the options to dail and extension number, spell by name, or leave a general message. (I have built he hunt group and the auto attendant but I'm not sure how to link the two together so that after 20 seconds group 400 sends to the attendant).
4) Build a second hunt group (401) and call it paging. Add paging buttons to all IP phones using this page group. (I've built the group, but I don't know what a paging group is suppose to do).
5) Build analog trunk (line) 1 for outgoing and incoming calls. Set so that when a call rings on like 1 it rings group 400. This can be tested by dialing extension 311 from our in-house system. (I have no clue what this means).
6) Create a shortcode *60 to activate night mode on hunt group 400. Build *61 to take the group out of night mode. (I can make the short codes, I'm just not sure how to get them to do what I need them to do).
7) Make a seperate attendant for night mode with a different greeting (I can create the attendant, just not sure how to link everything up again).
I know that is a lot of stuff, but any help would be greatly appreciated. I was given this project yesterday and told to have it done by today because I'll have to present it tomorrow (yikes!).
Here is the rest of the list:
1) Build bridge call appearance keys on extension 301 so that is may answer/make calls on extension 303's call appearances (I tried to figure this out but cannot get it to do what I want).
2) Build a button on extension 302 so that is can tell when extension 303 is on the phone (sounds easy, but I'm not sure which option this is as I'm not familiar with the terminology).
3) Build hunt group nymber 400. Set it to ring all phones. After 20 seconds if nobody answers, send it to an automated attendant which will give the caller the options to dail and extension number, spell by name, or leave a general message. (I have built he hunt group and the auto attendant but I'm not sure how to link the two together so that after 20 seconds group 400 sends to the attendant).
4) Build a second hunt group (401) and call it paging. Add paging buttons to all IP phones using this page group. (I've built the group, but I don't know what a paging group is suppose to do).
5) Build analog trunk (line) 1 for outgoing and incoming calls. Set so that when a call rings on like 1 it rings group 400. This can be tested by dialing extension 311 from our in-house system. (I have no clue what this means).
6) Create a shortcode *60 to activate night mode on hunt group 400. Build *61 to take the group out of night mode. (I can make the short codes, I'm just not sure how to get them to do what I need them to do).
7) Make a seperate attendant for night mode with a different greeting (I can create the attendant, just not sure how to link everything up again).
I know that is a lot of stuff, but any help would be greatly appreciated. I was given this project yesterday and told to have it done by today because I'll have to present it tomorrow (yikes!).
