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Calls are routed via VRS to Department Group and then Secondary Department Group. When all extentions are logged out of the(secondary) department group the calls get dropped. I disabled the department group logout function key on 1 extention. If a call on this extention is put on hold while all...

Thanks for your suggestion Belevedere. Do you have any idea about how target 400 end up on a vrs message?

Thanks for your suggentions Fodrod. I hoped that someone would have a trainingscourse availabe in powerpoint or pdf.

Thanks for the explanation and the video Fodrod. I will have to study this subject to get a better understanding of it. Perhaps Belevedere can shine his light on tranfer target 400. By the way is there a training course available to get a general overall understanding about the system. I do...

MB 10-42 is indeed configured with: 01 - Loopback Port Count 30 02 - Logical Trunk Port 31 03 - Logical Telephone Port 41 04 - Layer 3 Timer Type 1 05 - Calling Party Number Announcement 06 - S-point DDI Digits 0 07 - S-point Call Busy Mode Alerting Message In MB 11-07 I...

No,neither in MB 11-1 nor 11-2. I do however see 513 as a received number further down in the ddi traslation table as a separate entry. It reverse to transfer target 2 --> 400 ...

I looked it up, but its neither a virtual extension nor a group mailbox

My translation table is routing a received number to target 1 --> 513. Can someone explain how and where this call is routed to? The caller gets to hear the automatic attendant message to make a choice for the correct department. I understood that targets which start with digit 5 are routed to...

The OneAccess NTU is managed by telco. I don't have access to it. How can I access which of the trunks are configured?

The system is equipped with a CD-2BRIA board. MB 14-01 counts 38 trunks. How can I determine which of them are configured? No NTU's involved. I think Telco delivers through voip and converts it to isdn via a OneAccess IAD box.

Telco,Vodafone is providing 4 channels. I am not sure how many are programmed on the system. Where can I look it up?

When all (isdn) trunks are occupied the caller hears the message "this number is currently not available" in stead of the busy tone. Is this a telco issue? Any suggentions how to solve this?

I assume you mean 24-02-02. Thats already on hold tone. No audio player connected to the moh port, so thats probably why it is playing the ringtone, in stead.... Are there any other possibilities to have the caller hear a standard "all agents busy" message?

I am playing the queue message for the department group as configured in 22-15. Once an agent becomes available the caller no longer hears the queue message, but only the ringtone. During this time frame I would also like to play the or an message if the extension is not answered immediately. Is...

Yes, both the department group and de secondary department group.

No, ACD is not used in the current config. Don't think we have a licence for it. The feature table list: 2001 ACD 1 On Unlimited 2002 ACD client 0 Off 2101 ACD P-event 1 On Unlimited 2105 ACD Advance 0 Off

Does anyone have a suggestion in which area I have to look to configure such an option? Many thanks!

Hi all, Three department groups are configured in our system where the calls flows over from group 1 to 2 and to 3 based on availability of the agents or not answered within 15 seconds. We have a problem that if all agents are logged out the calls are dropped. We would like all phones in group 2...

That solved my issue for the time being. Many thanks CoralTech.

I have been in touch with telco. It seems there is too little bandwidth on our line due to which a max. of 4 trunks are available. Apparently the sv8100 keeps waiting until a trunks becomes available, that is where the long silence is coming from. How can I configure the call to get a busy tone...