I am playing the queue message for the department group as configured in 22-15. Once an agent becomes available the caller no longer hears the queue message, but only the ringtone. During this time frame I would also like to play the or an message if the extension is not answered immediately. Is this possible?
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NEC SV8100 play busy message when extention is not answered
- Thread starter kolibrie
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- Thread starter
- #3
I assume you mean 24-02-02. Thats already on hold tone. No audio player connected to the moh port, so thats probably why it is playing the ringtone, in stead....
Are there any other possibilities to have the caller hear a standard "all agents busy" message?
Are there any other possibilities to have the caller hear a standard "all agents busy" message?
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