NEC SV8100 Department Group overflow

[kolibrie]

Hi all,
Three department groups are configured in our system where the calls flows over from group 1 to 2 and to 3 based on availability of the agents or not answered within 15 seconds. We have a problem that if all agents are logged out the calls are dropped. We would like all phones in group 2 and 3 to ring simultaneously if all agent are logged out. Can anyone help me out with this? Many thanks.

 

[kolibrie]

Does anyone have a suggestion in which area I have to look to configure such an option? Many thanks!

 

[belevedere]

Are you licensed for and using the ACD feature?

 

[kolibrie]

No, ACD is not used in the current config. Don't think we have a licence for it. The feature table list:

2001 ACD 1 On Unlimited
2002 ACD client 0 Off
2101 ACD P-event 1 On Unlimited
2105 ACD Advance 0 Off

 

[belevedere]

Are you using department groups?

 

[kolibrie]

Yes, both the department group and de secondary department group.