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  1. sespinoza

    Customize Voicemail email alert

    Hello, I searched on the forum but couldn't find a definitive answer. I was looking for a way to change/customize the email alert that goes out when you get a voicemail. We have IPO server edition along with VM Pro. This is a Linux setup. Currently, the subject shows: Voicemail Message...
  2. sespinoza

    Voicemail Pro Short Codes limit

    Well unfortunately the extensions have no relation to the DIDs so it gets to be a little more involved.
  3. sespinoza

    Voicemail Pro Short Codes limit

    And also thank you Westi for explaining it!
  4. sespinoza

    Voicemail Pro Short Codes limit

    Amazing!! that works! Thank you very much okkie26!
  5. sespinoza

    Voicemail Pro Short Codes limit

    @janni78 - unfortunately these DIDs have been setup for over a year now and are on people's business cards so I dont think that would be an option for them. @okkie26 - not sure what you mean here...could you explain a little more? sounds promising
  6. sespinoza

    Voicemail Pro Short Codes limit

    No, the extensions do not have any correlation to the direct dial number.
  7. sespinoza

    Voicemail Pro Short Codes limit

    Great question The announcement being played is just to tell the customer that the call may be recorded. We already have the announcement being played at the auto attendant The announcement has also been added in case a customer presses 0 at the voicemail of the sales person The only hole left...
  8. sespinoza

    Voicemail Pro Short Codes limit

    Hello, I have a 2 part question: 1. Is there a limit on the number of short codes that can be added in voicemail pro? (under Specific Start Points) 2. I am going to make short codes for each sales person with a DID (so this totals to about 400-500) so that when someone calls the DID, it is sent...
  9. sespinoza

    Music on Hold/Transfer

    The problem would be that the transfer would be a blind transfer wouldn't it? Typically if a sales person transfers someone to customer service, they will speak with them first to let them know who it is and what not. If i did this, they would have to transfer them without talking to customer...
  10. sespinoza

    Music on Hold/Transfer

    Hmm...just FYI...I do have server edition Just to maybe give you guys the bigger scope... A while back I had posted about getting the legal announcement ("your call may be recorded") to play on all sales' direct numbers. At this point there are 3 situations that can happen: 1. Customer calls...
  11. sespinoza

    Music on Hold/Transfer

    Figured it would be a long shot. Thank you for the answer!
  12. sespinoza

    Music on Hold/Transfer

    Hello all. We currently have our music on hold setup as a wav file. So If I put someone on hold, they hear it fine and if I want to transfer someone, they also hear it when I press transfer. What I want to know is if it is possible to make the transfer music different from the regular on hold...
  13. sespinoza

    Announcement before any call

    Understood. I'm going to test this tonight and let you know how it works. My test would be: 1. to turn off call recording on the user level 2. turn on "play advice..." on VM Pro 3. choose the ICR for one of the main numbers 4. call main number and connect with an agent/group What I am not so...
  14. sespinoza

    Announcement before any call

    fieldtechonIT - The reason I dont want to use that is that a customer could hear that played multiple times throughout a call if they are transferred. It doesnt just play it once, it plays it every time you connect to someone who has call recording on. I would want them to only hear it once...
  15. sespinoza

    Announcement before any call

    Sorry, I totally missed your post. If I do what you stated, that would play the announcement if the sales person (the DID who is being called) picks up the call. If the call isn't picked up, then they will have the option to 0 out to get to a customer service rep. When they do, they would get...
  16. sespinoza

    Announcement before any call

    Our DIDs do not match the extensions so from what I am reading here, it seems I would have to create something for each individual DID. That's a bummer. Thank you guys for your input.
  17. sespinoza

    Announcement before any call

    Thanks for the reply. 1. So if I create a new AA, I dont add any modules, just leave as is (like the picture) and upload recording to it? If so, I wasn't sure where to set the "Maximum Inactivity", I didnt see it in there. 2. So would this mean I would have to change all 400+ ICRs we have set...
  18. sespinoza

    Announcement before any call

    I am looking to put an announcement "your call may be recorded..." in front of all calls directly dialing our sales guys. Currently we have it set up in our auto attendant but we also have DIDs setup so if a customer calls the DID, they never hear that announcement. I know about the option in...

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