Recent content by VNeilson

Hi All, Anyone got any experience linking Weblm (Or ACCS 7.1.2.2) to the Avaya License subscription servers? TIA

Never mind found it. MediaServer_10.1.0.48_A2_2021.12.17_OVF10.ova https://plds.avaya.com/poeticWeb/avayaLogin.jsp?ENTRY_URL=/esd/viewDownload.htm&DOWNLOAD_PUB_ID=MSR000000175 (Not the right version but close enough.) WebLM-8.1.0.0.7-32857-e65-9.ova...

I want to install ACCS 7.1.2.2 I need to find the below on Avaya's portal and I cannot find them anywhere: MediaServer_10.1.0.48_A2_2021.12.17_OVF10.ova WebLM-8.1.0.0.7-32857-e65-9.ova I have logged a support call with them so they could help me navigate the mess that is their downloads...

Thank you sir much appreciated. Star for you.

Hi All, Does anyone know where I can find the patch for this? It's not listed under ACCS on the support portal. https://ipofficekb.avaya.com/businesspartner/ipoffice/mergedProjects/bulletins/psn/PSN006332u.pdf TIA

So we have a client that decided to spin up a new Avaya IPOSE version to replace their buggy system (Advised to do so by Avaya). This has caused a problem where 5 years of call recordings are sitting on the old server, they started up the new server with media manager before copying over the old...

Hi All, I am trying to get the info off the IP Office server edition to display the unique call identifier that can be referenced back to the call recordings. Please advise if you know what I can use? I was under the impression I would be able to pull the unique identifier out of the CDR...

Hi Guys, Not sure if I am missing something or I am just blind but I've been informed that ACCS has whatsapp integration, is that true? I cannot for the life of me find any documentation around it. Anyone know where to look? I've looked on google and their support site not sure if I was...

Hi All, Client decided to migrate their ASBCE and WebLM into a different environment. WebLM is up and EMS is up however under the Devices list on EMS I no longer find the SBC configured on it. It is in a VMWare environment. Any idea why that is the case? Unfortunately we have inherited this...

have checked all those configs and its fine. My concern is whatever was done on the system now even when I go and add agents/supervisors now they also don't show up on the system. I have no idea what they did.

Hi All, Sorry for posting this here but i don't see an ACCS forum. Have a client that got a bit carried away making configuration changes on the system and all the Agents/Supervisors they added can't have any reports pulled on them. They don't appear in the Historical Reporting list of users to...

Hi All, Not sure if this is the right forum for this but I didn't see one for ACCS. I am probably going to punch myself when it is pointed out to me but where the hell do you force the agent in ACCS to enter an ACW code (Or force the system to put them in a default ACW state? Is it in the...

Client gave me the wrong system password. Issue has been resolved.

Sorry the issue is that the CTI Proxy connection wont get established between the ACCS and IPOSE. On the SIP Gateway Monitor the Voice outbound Proxy and the media server is connected but the CTI Proxy link is disconnected.

Hi All, Have an ACCS Server running software version 7.1 and an IPOSE running software version 11.0.4. I am having an issue with the CTI link from the ACCS server to the IPOSE. We have the correct licenses and I am not using TLS on the system. Is there something stupid I am missing? Most of the...