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So we have a client that decided to spin up a new Avaya IPOSE version to replace their buggy system (Advised to do so by Avaya). This has caused a problem where 5 years of call recordings are sitting on the old server, they started up the new server with media manager before copying over the old...

Hi All, I am trying to get the info off the IP Office server edition to display the unique call identifier that can be referenced back to the call recordings. Please advise if you know what I can use? I was under the impression I would be able to pull the unique identifier out of the CDR...

Hi Guys, Not sure if I am missing something or I am just blind but I've been informed that ACCS has whatsapp integration, is that true? I cannot for the life of me find any documentation around it. Anyone know where to look? I've looked on google and their support site not sure if I was...

Hi All, Client decided to migrate their ASBCE and WebLM into a different environment. WebLM is up and EMS is up however under the Devices list on EMS I no longer find the SBC configured on it. It is in a VMWare environment. Any idea why that is the case? Unfortunately we have inherited this...

have checked all those configs and its fine. My concern is whatever was done on the system now even when I go and add agents/supervisors now they also don't show up on the system. I have no idea what they did.

Hi All, Sorry for posting this here but i don't see an ACCS forum. Have a client that got a bit carried away making configuration changes on the system and all the Agents/Supervisors they added can't have any reports pulled on them. They don't appear in the Historical Reporting list of users to...

Hi All, Not sure if this is the right forum for this but I didn't see one for ACCS. I am probably going to punch myself when it is pointed out to me but where the hell do you force the agent in ACCS to enter an ACW code (Or force the system to put them in a default ACW state? Is it in the...

Client gave me the wrong system password. Issue has been resolved.

Sorry the issue is that the CTI Proxy connection wont get established between the ACCS and IPOSE. On the SIP Gateway Monitor the Voice outbound Proxy and the media server is connected but the CTI Proxy link is disconnected.

Hi All, Have an ACCS Server running software version 7.1 and an IPOSE running software version 11.0.4. I am having an issue with the CTI link from the ACCS server to the IPOSE. We have the correct licenses and I am not using TLS on the system. Is there something stupid I am missing? Most of the...

Thank you sir much appreciated.

Hi All, Do any of you know if the new ACR software based off Xima Chronicall has a type of TMS report that can show the Cost of calls made by specific users? With a rates table that can be customized? We are currently looking at replacing the TMS at one of our clients which essentially shows...

apologies it turns out that the client who has access to the pbx duplicated the application server group with user rights that broke the call center link.

Hi Janni, Yes the extension is there. The Sync is working between the IPO and the IPOCC so the extensions have been automatically populated when I add the users. Here's more info might help. Powered by Avaya IPOCC Version 10.1 VMWare Virtual Machine

Hi All, Has anyone had an issue where the users on IPOCC cannot login to the Agent Application with telephony features active (Selecting an extension) where it says an unexpected error has occured followed by it saying that their handset is not active on the system do you want to continue...

Hi All, Not sure if this is the right forum but I need assistance with which field to reference for a client that requires information on a custom SQL ACCS report. We have created a custom report that covers Wait Time, Handling Time, Presenting Time and Hold Time. We are able to see how long a...

I considered increasing the main partition on the server as i read that adding the additional HDD after ignition can potentially break it but I see in that link the max size of the contact store recordings on primary partition is 20GB... snapshots are my friend. Your thoughts on increasing the...

Hi Guys, I am probably being stupid here but I have this error on server edition "Disk Quota Exceeded". Am i missing something here? I archived a considerable amount of data off the box and it is currently sitting at 40% free space on disk.

Hi All, Has anyone deployed IPOCC Release 10? The ignition process that you follow once you go to https://{IPOCCServer}:28433/Administration and fill in the section on the Settings>License; it picks up the Centralized WebLM Server however it will not let me fill in the WebLM Client ID. Has...

I would love to. One of those difficult clients who pay little but expect a lot. Uploaded ISO via SSH to the IPOSE and then started Primary Server ISO Transfer. I was just used to uploading it from my machine. The upgrade is ready to go but thanks anyway tlpeter I appreciate the prompt...