Recent content by tzwicki

Pool. WHen programming wait for the voice prompts to tell you how toenter a #. It is actually a 5 followed by adding more digits. Kinda strange but it works just fine.

Is a standard COS number already set up that can be assigned without having to log on via the NRU cause I don;t have the NRU software set up to access this system

The transfer will allow for a Centrex flash so the call can be transferred via Centrex?

Is there a FAQ online here with the COS explanations for NAM V3 and V4.?

Can Record A Call be setup and used on NAM V3 and V4? IF so what is the set? When I tried and programmed the button on a set the reply was "Not Allowed

Is the Flash hook feature available in V3.0 in NAM? For example placing a "#" before the Dest. number either within a MB or within the AA CCR.

I brought in a system in house and trained myself as well as continued to apply special client applications to Partner, Nortel, Toshiba as well while in the field. Probably will do the same. I like real time experience instead of class room experience myself. One big questions, does OIP offer...

I am an old pro when it comes to Partner. I know it is time to learn Office IP any good resources for manuals. Is Office IP easy to learn?

Even if the Recp. does it? If this is the case then must a physical ext. telephone set exist in order to call forward one ext. to another? Can this be done thru the users voice mail?

Hi I work on Nortel all the time but I have never worked with the agnet cal center software. I have a client who is getting the key codes for this Call Pilot 150 and is taking his MICS into a call center enviroment with several agent station seats. Cany anyone suggest any installer and user...

FOr example within Partner when entereing the Forward Feature button it says FORWARD: TO Partner allows the recp. set at ext-10 and 11 to forward any ext. to any ext. Can this be done within MICS. See since there is no actual set how would they CF these virtual ext numbers to other...

I am trying to remember how to program a button so when pressed it will pick up any available line and speed dial a number pause then dial a passcode for C/O based voice mail. I have the installers manual but there is nothing there to guide me. I have rpogrammed System Speed dial onto #99 but...

I was able to get Outbound Transfer via a MB to work jus fine. Seems like they have it set up so if # is entered before the number it means a Centrex Transfer is being indicated so after dialing it drops the C/O line allowing for a transfer to be complete. Volume is perfect. Now if Partner...

If I understand you correctly when I see Dest. I enter the following # ( for a c/o flash ) + 555-1212 How will I let the NAM know when to let go of the call and let the C/O support the call at the point or will it drop once it has diald the number? I believe we have a 4.0 NAM. After I...

Can I insert a FLASH into the string of an AA Selector Code so the caller can be Centrex transferred to a remote External number. When i set up the AA selector code 5 for external dialing and entered the Dest. number I could not insert a flash. The LINK volume was so low that that LINK...