Recent content by TwystedPair

I deleted and recreated the station and the button works now. I didn't know that button could be re-programmed from the phone. Thanks for the advice!

I am working with an S8500 and Avaya 2410 phones. One of my users was cleaning her phone and now the hard coded Messages button just dials 3 instead of the whole extension to get VMs. How and where is this button programmed? Thanks in advance! I love this forum

Thank you 4merAvaya!!! That was easy enough.

Thanks for the quick reply mikeydidit, and please excuse my ignorance. Call myself from what? How do I "status my set?" The only piece of info that I know is the port number. On the station screen, it's formatted like this "01B1004" Thanks again for your help. Much appreciated.

I'm working with an S8500. I am trying to add an analog line to an office. On the patch panel, i found an analog port that was not being used. I cross-connected it to an open analog port on the switch. When I try to add that port # to a new extension, I get an error that the port is already in...

I am working with an S8500 Media Server. We are not able to dial the new 855 toll free numbers. I assume this is because it's a new prefix, but I don't know where/how to add it so my switch recognizes it. The recording we hear is: Your call did not go through. Please try your call again...

I wish I knew where the Audix CDs are. That would be GREAT!! It probably doesn't matter anyway though, because the phone system is on a different network than our data network. I am fairly certain that we have Modular Messaging but I don't know how to find out for sure.

Where is Message Manager? I just checked all of my Intuity options and don't see it anywhere. We are badly in need of an upgrade so my firmware version is pretty old. My choices are: ASG Security Administration AUDIX Administration Customer/Services Administration Feature Options Internet...

I rebooted it yesterday morning because I had to change the time for DST, and then I rebooted it this afternoon soon after I heard of the issue. The issue still remains after the reboot.

I am working with an S8500 Media Gateway with a Definity VM system About an hour ago, one of my users complained of a strange VM from someone within the company. She said that when she listens to her VMs, as soon as she enters her password, this VM starts to play. Usually when you hit the...

I am using an S8500 Media Gateway. Is there an easy way to setup group-paging to ALL extensions on the switch? My crisis management team is looking for a way to get word out fast in case of an emergency/disaster/crisis.

On the desktop of the PC that I remote into to manage the IPOffice switch, there was a batch file that said "Reset Voicemail." On a whim, I ran it and it went through a process of restarting the voicemail service. After it was done, I was able to log in with the new password. Yipee!!! Thanks...

I answered my own question and was able to test remotely. I can confirm that the password change did not take.

Please forgive my ignorance with IPOffice. I'm not in the same state as the user. I assume that I can call into the VM system remotely and try to log into that VM box. Is there typically one number that I dial to access the VM system and then tell it what extension I want to log into, or is...

Thanks for the reply. That's exactly what I did and the user is saying the password I reset it to is not working. I did it again just now for good measure. Does merging the config mean that it updates without the need to reboot? Might a reboot of the switch be in order? I don't know what else to...