Recent content by TouchToneTommy

The IPO will match a User's Incoming Call Route (their DID) when dialing out through ARS. The Asterisk extensions will need to dial into the IPO with different shortcodes that will direct their outbound calls through different ARS tables that specify the CID to send. For instance, when Ext. 711...

I am not aware of any hardware that would give you TWO VCM channels - you need to have a combo card (10 VCM Channels) or a VCM 32 or 64 in stalled in your system. 1408 phones do not use VCM channels to communicate with the IPO. Connect to your IPO with the Manager program to find the release.

Since you have a SIP trunk, you will need to configure a URI that is "Auto" instead of "Use Internal Data", then you will be able to set the outgoing CID through the ARS table, with NS1234567890. When you configure the URI, use the same Incoming Group, but a unique Outgoing Group, so the ARS can...

For God's sake man, rearrange your VMPro actions so that lines do not overlap!!!!! No one can read what you've posted, there is no way to be sure which Touch Tone connects to which action. That said, if you have an option 3 for a specific thing to happen, and also have extension numbers that...

At Site 1 with the SIP, presumable you have a system short code of 9N / Dial / N / ARS:50 for outbound. You have the SCN Line from Site 2 to Site 1 with a Line Group Number, typically 17. At Site 2, make a system short code of 9N / Dial / N / ARS:50, and in ARS 50 have it go N; / Dial / 9N /...

LAN-1 Network Topology, BLANK out the STUN server address (and ignore any error message), enter your Public IP address, Binding Refresh Time = 60, UDP and TCP to 5060, and Firewall Type Unknown. SIP Line Transport Network Configuration Use Network Topology Info LAN-1 Now the IPO will compose...

You're going to want to go over to the IP Office specific forum, https://www.tek-tips.com/forums/avaya-ip-office.940/

Partner Messaging is GOOD, features available depend on the Release (R1, R6, or R7 - they skipped R2 through R5 to keep the Messaging release current with ACS Release availability). Log into the System Administrator's mailbox, but then press 7 instead of 9, and you will hear the release...

If you want calls answered by the Auto Attendant, and then the caller transfers to ring a group of extensions, add the extensions to one of the 4 calling groups, 1, 2, 3, or 4. The group extension numbers are 71, 72, 73, and 74. Group 1 is usually used for paging, so I recommend Group 2, 3, or...

Change it to "On" - press F1 when you are on the Extension tab

You have lost your programming, the voicemail system is no longer programmed correctly with the phone system, and it is trying to answer all incoming calls without knowing what to do with them once it grabs a line. A photo of the control unit would help greatly, it would tell us what voicemail...

DXD is on the same PC card as ASA. Quick Google search says you can pick one up for around $50

This sounds like ASA - Auto System Answer. Built into the Partner II and part of a PCMCIA card that could be added to the ACS systems. It answers after X rings with a 10 second message and then places the call on Hold. No ability for the caller to dial anything to direct their call, that was the...

Maybe you had a DAY auto attendant, with the Dial-0/Timeout set to Mailbox 10, and a NIGHT auto attendant with the Dial-0/Timeout set to mailbox 41

If could very well be that the PagePac 20 uses a Trunk Port to interface, you should google for the manuals