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  1. TouchToneTommy

    Relay Pulse Issue

    I think you need to create a short code on the system where the phone is located (Server Edition Primary?), have it dial the Relay Short Code on the IP Office trunk leading to the 500 with the relay. SE Primary Short Code: *41 / Dial / *41 / Line 99001
  2. TouchToneTommy

    Magix DSS4450

    Yes, it works in Key mode
  3. TouchToneTommy

    Essential voicemail - greeting upload

    After uploading .c11 files to the IPO, go to System Status > System > Memory Cards > System SD and Stop the card, then restart it. Go to Voicemail and wait for the Voicemail type to change from None to Embedded. Faster than waiting for the system to refresh
  4. TouchToneTommy

    911 dialing help- IP office 500 v2 ver 11.0

    Remember that the call is leaving the IPO on a PRI and is connected to an Adtran 908e gateway - which is standard PRI towards the IPO and SIP towards the carrier. The mistranslation is happening within the Adtran
  5. TouchToneTommy

    Change 600 DID Line Group number at one time in ICR

    Save an offline config in case you screw up and need to push the previous config into the system. Reconnect to the IPO and export the config as a .csv Open the Configuration.cfg file and trim down to the section from (including) IncallRoute_Info_Start through (including) IncallRoute_Info_End...
  6. TouchToneTommy

    SCN moving users to a new site

    Open config from the system the Users will be moved from, save as offline copy Open the offline config, delete all users, EXCEPT those that will be moved Export the config as binary, checking the Users Use WinSCP to copy the Accounts folders, Names and Greeting wav files Blank out any ICRs that...
  7. TouchToneTommy

    Setting Up Phantom Ext For Delayed Ringing to AA

    1. Create a system short code that goes to the Auto Attendant 2. Create a user that forwards unconditionally (including hunt group calls) to the short code 3. Create a SEQUENTIAL hunt group with only the User created above as its member 4. Overflow the Main group to the Sequential group created...
  8. TouchToneTommy

    IP Office

    Create a URI for both Inbound and Outbound, using Auto for the Local URI Display and Content, and Contact Display and Content. Create a 2nd URI with Use Internal Data for those settings. Use the SAME Incoming Group for both URI's, but DIFFERENT Outgoing Groups. Route your calls through an ARS...
  9. TouchToneTommy

    IP office R12 with TP-Link Sip router

    I can't give any advice specific to TP-Link, but here is the general information that we provide to our customers to give to their IT support: (I can give specific advice on SonicWall, I know everyone hates them, but we have been successful with them 100%) Take this and translate it for TP-Link...
  10. TouchToneTommy

    Paging with dial and dial paging together

    The Page Pro IP is a SIP extension, add it to the page group with the telephones, and on the Extension settings for the PagePro, on the VoIP tab, change the drop-down for 3rd Party Auto Answer to Answer After
  11. TouchToneTommy

    Page Pac

    Both Valcom and Bogen make Self-Amplified speakers, and Centralized Amplifier systems. You can't base your understanding of what's installed simply on the brand of speakers. Knowing that there is a D100 Amplicenter involved tells us that it is using standard 70-Volt speakers with matching...
  12. TouchToneTommy

    IP Office user buttons export

    Export the configuration as a .csv Trim it down to the row after User_Info_Start through the row before User_Info_End Go to column AE, US_ShortCodes Copy the cell into Notepad, and you will see something like this, which you may need to parse out - The key is "DSS followed by the number of the...
  13. TouchToneTommy

    Page Pac

    The best way to know? Get an Impedance Meter (NOT an ohmmeter) and determine the total wattage draw of the existing speakers. 2nd best way to know? Audit EVERY speaker to determine its wattage tap and add them all up, allowing a percentage for copper loss of the wiring.
  14. TouchToneTommy

    Avaya IP Office + Asterisk: wrong outgoing caller ID on PRI

    The IPO will match a User's Incoming Call Route (their DID) when dialing out through ARS. The Asterisk extensions will need to dial into the IPO with different shortcodes that will direct their outbound calls through different ARS tables that specify the CID to send. For instance, when Ext. 711...
  15. TouchToneTommy

    can I use my avaya 9608G to AVAYA IP500 V2? it was purchased mistake

    I am not aware of any hardware that would give you TWO VCM channels - you need to have a combo card (10 VCM Channels) or a VCM 32 or 64 in stalled in your system. 1408 phones do not use VCM channels to communicate with the IPO. Connect to your IPO with the Manager program to find the release.
  16. TouchToneTommy

    Dialing out to show CLI

    Since you have a SIP trunk, you will need to configure a URI that is "Auto" instead of "Use Internal Data", then you will be able to set the outgoing CID through the ARS table, with NS1234567890. When you configure the URI, use the same Incoming Group, but a unique Outgoing Group, so the ARS can...
  17. TouchToneTommy

    VM PRO on IPO500 9.0.12 does not route calls to menu selection

    For God's sake man, rearrange your VMPro actions so that lines do not overlap!!!!! No one can read what you've posted, there is no way to be sure which Touch Tone connects to which action. That said, if you have an option 3 for a specific thing to happen, and also have extension numbers that...
  18. TouchToneTommy

    Outgoing via other IPO over in CSN

    At Site 1 with the SIP, presumable you have a system short code of 9N / Dial / N / ARS:50 for outbound. You have the SCN Line from Site 2 to Site 1 with a Line Group Number, typically 17. At Site 2, make a system short code of 9N / Dial / N / ARS:50, and in ARS 50 have it go N; / Dial / 9N /...
  19. TouchToneTommy

    SIP Trunk Question

    LAN-1 Network Topology, BLANK out the STUN server address (and ignore any error message), enter your Public IP address, Binding Refresh Time = 60, UDP and TCP to 5060, and Firewall Type Unknown. SIP Line Transport Network Configuration Use Network Topology Info LAN-1 Now the IPO will compose...
  20. TouchToneTommy

    Request for Free OVA/AVP Files and Guidance for Virtual Avaya System Configuration

    You're going to want to go over to the IP Office specific forum, https://www.tek-tips.com/forums/avaya-ip-office.940/

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