Is there any way that an ACD supervisor can log in/log out an agent? I have a site with ACD agents in a separate location from the supervisor, but they are on the same PBX.
Has anyone restarted an application in the signaling server using CLI? I cant access Element Manager or the servers web page directly but, I can log in with my credentials through the serial port. I would rather try restarting the applications through the CLI first before I need to reboot the...
Hey everyone.
I'm upgrading the My CallPilot server from Release 4 to Release 5. When I'm installing the new My Callpilot software, will the Message Forwarding Rules in the CallPilot still work?
Thanks
All,
I have two MGC cards that are giving me fits. When I direct connect to them on Port 0 and type Ctrl oam or Ctrl ldb, I get no respose. The part that gets me confused is that I can Ctrl I and get the -> prompt there. Any thoughts.
Thanks for the reply Whykap. Unforunately, I read the manual you suggested a couple of weeks ago, and during meetings on how the company wants to utilize this product, the "decision makers" like to have a visual of what the person who is sheduling the meetings.
It seems silly to try to...
Hello everyone,
I work in a Nortel heavy enviroment, and my company has purchased a Call Manager (6.0) along with a MeetingPlace Express (2.X). Our plan is to use the CM only as a gateway to use the MPE for it's conferencing capibilities. The company is only using the voice portion only...
I have a couple of routes that that work and I dont have any dialtone or dialing issues. The dial tone is recieved from the Cisco router in my case.
CUST 0
ROUT 1
TYPE RDB
CUST 00
ROUT 1
DES
TKTP TIE
M911P NO
ESN NO
CNVT NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP DTI
ISDN NO...
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