Recent content by sroderick

If you are just worried about the quality of the phones they have, then you should just replace the physical handsets with the same model. It will be so much cheaper. Otherwise, they will end up with a completely different solution. I don't think CCC is even an option on newer software.

This may work with the VRTX. I would check with Xima.

I'm curious about the wildcard "workaround". Any more info on that?

Steve Roderick at 10D Tech in Oregon. And I will check out 10.1.2. :-)

Great point. I will just use the URL ability. Thanks for responding!

Thanks for the response, I appreciate it! Of course "it should work, it just doesn't." Which appears to be Avaya's standard software development strategy. I don't see that the example in the document, which is seen in the screen shot above, can be duplicated. I haven't found any way to make...

According to the manual you can add additional information to the "Customer Details" area of the Chrome UI. This is done in IPOCC config under UI Config->Web UI. You can then specify which additional tags you want displayed. Support for this seems to exist in the Javascript, but it just never...

We heard that they are saving millions and there is next to zero chance they will bring the labels back. So much for listening to your partner network!

Seems to work fine for me on a 1416. I don't have a 1408 to test. Tested on both SIP trunks and PRI.

Thank you very much! Steve

I want to use VMPro to supply 4 different queue announcements. The first will play under Queued, but the other three would play sequentially in 30 second intervals. So the first time a caller hits "Still Queued" they would get message #2, then the next time message #3, etc. Is this doable...

Anyone else have a problem where embedded voicemail just stops sending voicemail to email messages or even alerts? The system in question is an IPO 500v2 running 8.1(43). Here is all that monitor shows: 573103394mS SMTP: SMTPServer New Email... 573103395mS SMTP: SMTPServer woken up... Session...

That is the correct answer. You have to setup a VPN when you are not in the same network. I believe that the IPO is sending info to the client telling it how to reach the one-X server, however the IPO sees the one-X on an internal IP which of course the client can't access unless you are...

I often find the Avaya documentation difficult to process. This is a great example. The Flare Experience app uses a lot of ports on the one-X Portal server, and yet where do you tell the app how to find the one-X server? According to the documentation you place the IP address of the IPO in two...

Thanks phoneguy610, that's a great solution. Just what I was looking for!