IPOCC WebUI Caller Details Customization 2

[sroderick]

According to the manual you can add additional information to the "Customer Details" area of the Chrome UI. This is done in IPOCC config under UI Config->Web UI. You can then specify which additional tags you want displayed. Support for this seems to exist in the Javascript, but it just never works. It will pull info from the Customer Database and display that if you create an entry in that database, but there is nothing new or additional that you can display. For instance Priority will always be there.

I believe this was designed to work like the example in the TaskBasedGuide - IVR Editor Scenarios, where it queries a database and then modifies the Thick Client UI to display the data it pulled. Reference pages 177-198. The same should work in the Chrome UI by putting the fields in the UI Config->Web UI settings.

Anyone have any input, thoughts, experience with this?

 

[janni78]

It can only show standard TaskTags apparently, not TaskTags you added.

"Trying is the first step to failure..." - Homer

 

[sroderick]

Thanks for the response, I appreciate it!

Of course "it should work, it just doesn't." Which appears to be Avaya's standard software development strategy. I don't see that the example in the document, which is seen in the screen shot above, can be duplicated. I haven't found any way to make anything appear in the Customer Details section except those 4 hard-coded items that we all see. I can change the value of those items in a task flow or IVR, but I can't change the titles that appear on the page.

I'm beginning to wonder if there is a bug in the latest version.

If someone is able to generate a display like the screen shot in my original post I would be very curious to know what version of IPOCC you are running.

 

[janni78]

I haven't tried it with standard TaskTags.

I always use a lot of custom TaskTags so I use a php-script that displays them for the agent in the UI.

"Trying is the first step to failure..." - Homer

 

[sroderick]

Great point. I will just use the URL ability. Thanks for responding!

 

[smartedge1]

@janni78 i can see that you are highly skilled on AVAYA ipocc . What is your full name ?. i am just curious .

 

[Alfalis]

Check out IPOCC 10.1.2

 

[sroderick]

Steve Roderick at 10D Tech in Oregon.

And I will check out 10.1.2.