Recent content by Shivrohi

The reason why I am doing it, there is a number which is giving fast busy dial tone. There are three strange things I found 1. I could not find the number in IDC 2. I could not even locate the number in Adaptations 3. When I check the local number tied to it, it is a phantom number and call...

As you guys see, there is a YELLOW alarm in one of the loops and the status is not changing even after bouncing it. I disable the dch first and then disable and enable the loop as it is the process. But the status is remain unchanged. PRI* TRK LOOP 219 - ENBL FFMT/LCMT/YALMT: ESF/B8Z/FDL...

Thanks much bignose21 and MossEng .

Hi Everyone Thanks all in advance Could someone please tell me how to find which DCH is associated to which loop ? Please find below the Stat DCH and Stat(loop) info for your reference. The reason why I am asking this is that I can see ""DCH 029 : OPER RLS"", but I do not know which is...

Yes, I have this information.

Hi AvayaHE , Thanks for replying on the post. But someone asked me to use some commands in CS1000 to get the list, so thought of posting here only.

Thanks Firebird. But in that case I need to stat every card in the system. My questions may sound silly as I am not familiar to Avaya much, but first I need to note note every card in the system and then stat the card would take time. Right ?

Its AvayaAura_CCMA_6.4.216.0

Hi Everyone Is there any way to list out all the active agents in Avaya Aura Contact Centre ? Version - AvayaAura_CCMA_6.4.216.0 I am a bit new to all this stuff, so any lead/help would be appreciated. Regards

Hi Everyone Thanks in Advance !! Is there any shortcut or any command which can list all the active agents in Avaya AUra Contact Centre ? Regards

Thanks Firebird Scrambler , I will give it a try. Regards

Hi Everyone Thanks in Advance !! We are getting error “Failed to get report details” when accessing Historical Reporting in Avaya CC and it is happening with everyone who has access to it. Could someone please tell me what could be the issue and how it can be rectified ? Regards

Yes,it is CS1000. and sorry for such delayed response.

I know a bit of it but not the complete procedure, so if you can tell me what are the things that needs to be configured, I can try to do that.

Its AACC.