Recent content by sgorges

This report is ran against the skillset. So all calls are going to the skillset Que. You are unable to call the skillset directly. The only way to get to the Que (as far as I know) is thru a AA menu which the DNIS works correctly through that

Have a BCM 450 Rls 6 When I run reports for Abandoned CLID/DNIS. Under the DNIS column I will sometimes get the voice mail CDN. Not sure why this occurs and I am unable to duplicate. I thought it may be when the caller is in the QUE recordings (Please stay on the line). I looked through the RCC...

Thanks for the notice. Just ran into the exact issue. Here is a quick link to the Avaya bulletin. https://support.avaya.com/css/P8/documents/100142092

Morenot. Thanks for the help. Found it!

I am the vendor. I couldn't find it on the Avaya website. I found the topic in a thread here back in '09 http://www.tek-tips.com/viewthread.cfm?qid=1572960 I am just curious if someone had it.

I am having issues with a BCM 3.0 that has IP sets. I have heard there is a doc out there called "Managing echo on BCM & SRG" I was wondering if anyone has a link to this doc. Thanks

After you have created your new route. Go into the TN of the trunk through load 14 and changed the "RTMB" to the new route. So if you built route 34 you would enter on the trunk TN RTMB 34 1 Representing the first member of route 34. The next TN would be RTMB 34 2 Representing the second...

Out mailbox and build it as a SDN. Send SDN to an announcement menu with a automatic call transfer to new extension. This way they can't leave a message and they go to someone who can help till they learn the new number.

Also go into ld 135 and "stat health" This will show if there are differences between sides 0 and 1

Thanks Found it

Where can I acquire software for a config cradle for 6140 phones

thank you It was my operator causing the issue. She was pressing the keys sending it into a forward on the user side

John, These phones are set up on the operator as BFS. What triggers the users phone to go into CFWD? Is it something from the operators phone?

I have a 81c on 5.5 s/w Has anyone ran into a m3903 or m3904 putting itself into call forward to zero without any contact to the phone itself. Example. Ext 2222 is idle the phone will pop up with a "CFWD" on the display. All calls to 2222 now go to the operator "0". You CAN cancel the...

What is the sequence in ld 88 I just looked thru ld 88 in the manual and saw nothing about lamp audit Thanks