Recent content by sespinoza

Hello, I searched on the forum but couldn't find a definitive answer. I was looking for a way to change/customize the email alert that goes out when you get a voicemail. We have IPO server edition along with VM Pro. This is a Linux setup. Currently, the subject shows: Voicemail Message...

Well unfortunately the extensions have no relation to the DIDs so it gets to be a little more involved.

And also thank you Westi for explaining it!

Amazing!! that works! Thank you very much okkie26!

@janni78 - unfortunately these DIDs have been setup for over a year now and are on people's business cards so I dont think that would be an option for them. @okkie26 - not sure what you mean here...could you explain a little more? sounds promising

No, the extensions do not have any correlation to the direct dial number.

Great question The announcement being played is just to tell the customer that the call may be recorded. We already have the announcement being played at the auto attendant The announcement has also been added in case a customer presses 0 at the voicemail of the sales person The only hole left...

Hello, I have a 2 part question: 1. Is there a limit on the number of short codes that can be added in voicemail pro? (under Specific Start Points) 2. I am going to make short codes for each sales person with a DID (so this totals to about 400-500) so that when someone calls the DID, it is sent...

The problem would be that the transfer would be a blind transfer wouldn't it? Typically if a sales person transfers someone to customer service, they will speak with them first to let them know who it is and what not. If i did this, they would have to transfer them without talking to customer...

Hmm...just FYI...I do have server edition Just to maybe give you guys the bigger scope... A while back I had posted about getting the legal announcement ("your call may be recorded") to play on all sales' direct numbers. At this point there are 3 situations that can happen: 1. Customer calls...

Figured it would be a long shot. Thank you for the answer!

Hello all. We currently have our music on hold setup as a wav file. So If I put someone on hold, they hear it fine and if I want to transfer someone, they also hear it when I press transfer. What I want to know is if it is possible to make the transfer music different from the regular on hold...

Understood. I'm going to test this tonight and let you know how it works. My test would be: 1. to turn off call recording on the user level 2. turn on "play advice..." on VM Pro 3. choose the ICR for one of the main numbers 4. call main number and connect with an agent/group What I am not so...

fieldtechonIT - The reason I dont want to use that is that a customer could hear that played multiple times throughout a call if they are transferred. It doesnt just play it once, it plays it every time you connect to someone who has call recording on. I would want them to only hear it once...

Sorry, I totally missed your post. If I do what you stated, that would play the announcement if the sales person (the DID who is being called) picks up the call. If the call isn't picked up, then they will have the option to 0 out to get to a customer service rep. When they do, they would get...