Recent content by RWitte

so what do you do if you want ums and phone manager to work?

Found the issue and avaya is working on it Phone Manager doesnt work when the user is set for an office worker, but works fine as a basic user.

yes you will need to upgrade all units to the same software versions

Have 2 new IPO 500 both have the same issue, I can get phone manager to work with digital phone but can not log in with IP phones 1608 on one and 9630 on the other. Also have a 1616 with 3 expansions that seems to work when it wants all upgrades are good and unit has local power any ideas thanks

I have a customer with 1600 series phones and seem to be having 2 issues 1 analog lines have a background noise 4 different lines 2 cards. 2 visual voice when you hit copy it doesnt give you the targets option so you cant forward a voicemail are these know issues with the new release thanks

Is there a way to trace the embedded voicemail messages that get sent via IMS. Have a customer who states missed 1 message to his outlook but received all the other. The computer company of course blames the voicemail, and we have no access to the exchange server does the voicemail get generated...

I installed UMS on a voicemail running XP Pro and it appears to work however all prompts are gone from mailboxes no beep no instructions any idea why

It appears the the web service works but the prompts are gone when you try to access your voicemail thru your phone any ideas why

Has anybody been able to get UMS working if the voicemail is running XP Pro?

Just got a response back from Verizon and holy shit they said it was their problem had the wrong settings in their switch of course cant fix it with calling you rep surprise surprise will keep everybody informed thanks for all the help

I have an incomming call route of 2128221499 that points to ext 1499 for example but when they call out the main BTN is what is outpulsed.All of the short codes are at there default as far as I can see and the DID's use to outpulse with Broadview

I have a customer with a dual PRI from Verizon who would like to outpulse the DID's from each extention. This feature worked fine before switching to Verizon. Verizon appears unwilling or unable to get this to work. The customer has 300 DID's so building a short code for each is not an option...

the switches do not see each other i believe its a routing issue with the hp switches and the data vendor doesnt seem to know much about voip just want to see if i can give him some insite and myself also, udp and broacast ports that need to be opened etc

Instead of doing a broadcast in the IPO IP route i should put in the address of the ip office ? ipo site 1 10.10.12.10 lan 1 ip line 10.10.32.10 site 3 ip route 10.10.32.10 255.255.255.0 10.10.12.1 is this what you mean thanks for all the help

the ip line gateway is set to the the gateway address of the switch it is connected to, IPO site 1 10.10.12.10 lan 1 ip line 10.10.32.10 site 3 ip address ip route 0.0.0.0 0.0.0.0 10.10.12.1 gateway of switch IPO site 2 10.10.22.10 lan1 ip line 10.10.32.10 site 3 ip address ip route 0.0.0.0...