IPO 500 8.0 phone manager

[RWitte]

Have 2 new IPO 500 both have the same issue, I can get phone manager to work with digital phone but can not log in with IP phones 1608 on one and 9630 on the other. Also have a 1616 with 3 expansions that seems to work when it wants all upgrades are good and unit has local power any ideas thanks

 

[Bas1234]

In the shortcut of the "Phone Manager" add -debug like below.

"C:\Program Files (x86)\Avaya\IP Office\Phone Manager\PhoneManager.exe" -debug

This should give you an extra button and you might see whats wrong.

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[RWitte]

Found the issue and avaya is working on it Phone Manager doesnt work when the user is set for an office worker, but works fine as a basic user.

 

[tlpeter]

When a user is set as office worker then it is set for One-X Portal.
This is as designed because you then reuse the phone manager license to be used for One-X Portal.


BAZINGA!

I'm not insane, my mother had me tested!

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[RWitte]

so what do you do if you want ums and phone manager to work?

 

[tlpeter]

Then you need the old UMS licenses.
But why use phone manager when you can use One-X portal?


BAZINGA!

I'm not insane, my mother had me tested!