Recent content by ruth88

I have created a new caller app - saved - deployed successfully. However, the new caller app is not appearing in my ANALYSIS or my ASSOCIATIONS LIST. Any clues?

Is there a setting on an MM 5.2 system that only allows ONE user to be logged into a mailbox at one time? I have a HELP DESK mailbox with multiple users that check the same mailbox. The MM is allowing multiplce users to be logged into the mailbox at the SAME TIME - not a good situation.

I've spoken with Avaya - and Tier 4 says this is a known issue and I completed a GRIP REQUEST. Thanks!

Any ideas what the problem is here? ATAC says this should work: BlackBerry users cannot open a forwarded voice message. They can open original voice messages – but if a user has forwarded a voice message via Outlook, they cannot open it. iPhone users can open forwarded messages. User opened...

Avaya Servers - 3500 - MSS store

I am trying to install MM on a second MAS and add it to the voice mail domain. After the install on MAS2, I discovered that SQL did not install, so I cannot start the MAS service since it is dependent on the SQL service - which does not exist. Anyone know of a way to install SQL on a MAS? KB...

MAS 4.0 to 5.2 Upgrade with Exchange 2003 H E L P : Anyone have similar issues or have any RECOMMENDATIONS???? SATURDAY: Upgrade completed successfully (third party software installed properly, WebLM installed properly) but could not open VMSC – error that it could not reach the Peer Mail...

Now that MM 5.2 w/SIP integration supports FAX, how does MM hand off an outbound fax to the switch and how does the switch know what extension to use to go off-hook and send out the fax?

Yes - greeting saying to call someone else or press 0.

Ken - how do you recommend setting up a NON-MESSAGE TAKING mailbox that should play a greeting? Caller App or a mbx with COS that has no mailbox size?

I think that's how I actually got it working - but I still don't understand what the 1609 errors are - they look critical ! I even deleted the mailbox and re-added it. Seems like something is hosed up on the MSS. But it's only for that user - and surprised that an FEDB resynch didn't correct...

The mailbox is a NON-MESSAGE taking mailbox and is in a COS with zero MB length messages. But it should allow logon and password changes and even record a greeting, right? Not networked with any other MSS or MNS. I've got the mailbox greeting recorded and can call it and get the greeting -...

MM 5.2 SP5 Patch 1 MAS/MSS - single server Serenade TUI Problem with ONE mailbox 547 - ANYONE KNOW WHAT THE APPLICATION EVENT VIEWER ERRORS BELOW MEAN ?????? I've reset the mailbox security code through MSS web interface User changes security code upon next login - system says "I'm sorry...

KEPETERSON - thanks so much - even though there is no fix, I do appreciate the follow up !!!!

kepeterson - answers to your questions: 1. Call Handling - YES 2. Switch CM 5.2.1 3. SIP (not a separate SIP gateway) 4. No difference in users - just want to remove the caller ID from speaking at all if possible, even if it's blocked. Thanks for your help !