Blackberry users cannot open a forwarded VM

[ruth88]

Any ideas what the problem is here? ATAC says this should work:

BlackBerry users cannot open a forwarded voice message. They can open original voice messages – but if a user has forwarded a voice message via Outlook, they cannot open it. iPhone users can open forwarded messages.

User opened up a new voicemail message in Outlook Inbox. User then forwarded it using the Outlook Modular Messaging Add-In Forward with Mail option. Recipient cannot open the forwarded message on BBerry, as it forwards the voicemail as a .msg (email attachment) instead of a .wav file. In order to open a forwarded vm on a BBerry, the sender must first open the vmail in Outlook MM, choose Save As Voice File (instead of default .ivm format) to my desktop, then attach it to a new email and send.

Also advised customer to simply highlight the original message in Outlook and click Forward – without opening the Voice Form. Same result.

MM w/Exchange as message store
OTC installed
HP DL 360 server
MM 5.2 SP8 Patch 4
Exchange 2007

 

[KenMeans]

if you look at the message in outlook does the forwarded text of the message come in an attachment ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ruth88]

I've spoken with Avaya - and Tier 4 says this is a known issue and I completed a GRIP REQUEST. Thanks!

 

[KenMeans]

I can't see how this is a MM issue it sounds like a black berry problem to me.



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[9mmgeek]

The blackberry needs to associate the .msg to the same program the would open .wav files.