Recent content by RichardHannon

I had the same problem one card said 24 loops, the other said 1 loop Both cards set to PRI Had to re-boot system... boom both D-channels up and no issues

I have a BCM 3.7 with Reporting for Call Center, the computer crashed the RCC was running on, A new PC was brought in to replace the old, patches were brought up to date to bring the 3.7 box up to date with the latest patches. The new RCC software uses Mysql 4.x in stead of 3.x per the...

How do I connect to the SX-50 to View / Make Programing changes. I am new to this system, there is SMDR spewing off of the R-232 port, can I changes items via this port? Thanks

okay I had my guy down there try 1200 8 n 1 to hyperterm but no result, the serial adaptor (db25) has a little board and resistors in it is this a proprietary part and if it failed would i lose cdr records being produced? If it is a posibility that this rj45 to db25 is the issue can it be...

thanks i'll have him try that, I believe the speed settings in the call accounting software is wrong and set to 9600 n 8 1

how do i connect to said system though? serial cable, software, telnet, if i can have a set of hands connect to it i can fix it, i just can't even get acces to the correct docs or software to make it happen

2 patches 1 half hour, 1 reboot, no problems

got a good backup? Like to program alot? Level 2 reset time! Cheaper for 3 hours of your time than an hour of nortel's

Customer said its and avaya definity legend 511a i was in the definity forum they sent me to merlin, this avaya is a wall hung card based system , the db9 connector going to the call accounting pc doesn't spit out any info, after checking the settings on the call accounting pc 9600 n 8 1 I...

the customer (geograficly 400 miles away) has described the product as avaya definity 511A ITS A ksu system

Help call accounting not working where can i find documents in how to connect and use this system

can anyone tell me when I can get manuals and or instructions on connecting to this box. The initial problem is I am no longer getting call detail out to my CDR machine any ideas would be great

Check signaling mismatches too you can has them set different and pass the call only one way There are so many check boxes, drop downs and options to make bcm to bcm voip work different ways something is not setup to match and I have found the options change based on rev level of the box Are...

route and destinations may be set are the dest dig to IP addresses set correctly route destination bcm 400 to 50 and 50 to 400 should be private. also look under public and private under dial plan... leading digits and default lengths may cause your re-order.

Does anyone know if you can just get a 3.6, 3.7, 4.0 HDD and just plug it in then program or when you use the upgrade path does it re-flash the MSC with new firware and or change the MSC? I know the keycodes need to be re-entered It has a 20gig drive 256 megs of RAM MSC1a and 2 PEC3's Thanks