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MICS 4.1 added PRI but shows as 24 lines and DID landing at PRIME

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helpmenow9

helpmenow9

Technical User
Oct 23, 2009
8
US

MICS 4.1 with nvram 1.0 and flashtalk 1.9
Replacing 2 loop cards Module 2 with PRI + Combo + enabler

Now-
Dest code 9 uses route 001 to get PRI-A
Outbound working fine.

3 digits rec for all DIDs landing at prime even though Rec digits for say Line 145 map to extn 821 ring only

Maint->Port-Status->Module 2-> Card 1 shows

#Lines/loops as 24 - my other system shows this as 1

Seems as system thinks card is T1 not PRI

parameteres must be all correct since outboundworking fine with the CO ?

Any Clues please ?
 
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As you stated if outbound is working OK then the system knows its a PRI. Are you sure telco is sending you 3 digits, does the leading digit conflict with with anything else in the numbering plan, like 0.

Rick
 
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curlycord: Hardware Cardtype shows as PRI !!

rlsabin: we confirmed during porting last night that 3 digits were agreed - but I do not have test equip on hand to see what they are sending. Leading digit for most DID is an 8.

Pool-A (Module 3 loop card ) access code = 7
No other Dest Codes with 8

 
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Three things

One - if you go to maintenance / Provisioning and you see channel 24 as to where you can Deprovision or Provision you do not have a PRI. You should not see CH.24

Two - Even if you show the card as PRI in Hardware I'm pretty sure a standard T-1 will still work

Third if you do have a PRI, under Lines / show line 001 / Prim Set needs to be changed to none

Set all your prime sets in target line assignments
 
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NETWT:

One - Provisioning does have only 23 items

Two - you mean to say - that calls out would work if CO settings were for T1 but enabler code made card look like PRI?

Third: Under lines 001-023 - true thr Prim set was indeed set to the front desk set. That is why all calls rang there !!

So I changed to none. Now calls are going to a voice message with option to press 0 . Her voice says "One moment please..." and I end up on the front desk.

Seems call has no where to go so gos to Auto Attendant.
IF I tell AA not to answer line 001

- then my cell phone says "Call Rejected" when I dial inward on a DID.

Info- under Link Status-> Card 2 show 23 B channels

On a MICS 5.0 site - there is an entry for Link Status - D Channel - This is missing on the 4.1 ??

I guess I need to upgrade software past 4.1 to get real DID working?
 
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No it should work.

Sounds like your programming.

Review:
You have Line 145 with recieved digits of 821 (presume you have DN's same # as DID?)
You have Prime Set to 821?
You have line Ring or A&R on 821?
You have line 145 removed from any other set?

If you make a line private to 821 it will remove any other set that may interfere, then change back to Public and repgrom the line settings.



=----(((((((((()----=
curlycord
 
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curlycord:
yeah - it should just work....but

I did make line private - am uploading pdf of screen shots for your review - using line 146 to DN 1821 with rec digits 821.

Getting "Call Rejected" on cell when calling in - no inward calls.

I still think PBX is not seeing the D channel info or getting any digits somehow.

Only way to get a call answered is to set Line001 Prime to go somewhere. Or have AutoAttendant answer a line.

I greatly Appreciate any help!
 
 http://www.siliconvalleysurgery.com/temp/MicsPri.pdf
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I really think you need to push back to telco on this and have them triple check that they are indeed sending you 3 digits and they are the 3 digits you are expecting. I have run
into quite a few scenarios where telco assured me that they were sending me 3 digits when upon further investigation they
were sending 4 or 7 or they were sending 3 but they had mistakenly inserted a 0 as a filler digit. The fact that you
can make outgoing calls tells you that the D channel is functioning correctly which points back to the problem being
with the received digits. If you dont have a ton of target lines built try changing your received digit length to 4 then set you received digits to 1821. "Note if you change your received digit length it will wipe all your target lines.
Good luck there are a lot of us who have been where your at.

Rick
 
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I'm gonna run down the street and grab a Trixbox (asterisk pbx)with PRI card to see what digits they are really sending.

I also just got handed MICS 6.1 - which will give the 2nd Dial Tone - nice to have. I'll install that if the digits are really 3 as expected.

 
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As a test (Trix or MICS) try putting in 10 digits in a DID, then test, then start upping the received digits from 3 to 4 then 5 etc upt to 10.
This might prove what they are actualy sending.

I have not heard of just 3 digits in a long time and know the carriers mess up in info/programming at times.



=----(((((((((()----=
curlycord
 
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digits are ok - trixbox sees exactly 3 digits when I dial from pstn for various DID and BTN that ride on the PRI.

So- sticking the MICS 6.1 into the crate and waiting for it to come up. Taking quite a long time.
 
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I had gone through various change the card to loop or ISDN and disable/enable reboot, etc since last night and early today.

But the good news is........It just works under the 6.1 software.

In theory the Flash 1.9 is not compatible - but it works for us. we do not use anyting but simple mailboxes.

Case Closed - thanks for all the feedback.
Have a GREAT weekend. I know I will ---- now.
 
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Is this a full PRI or partial. could you have channels provisioned that do not need to be.

This sounds similar to the problems i have when you order a 12 channel pri (11 B's and 1 D) and dont have channels 12-23 deprovisioned.

Tim Roberts
RCDD
Roberts Low voltage Systems and Design
 
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It is a Full PRI.

Interesting - I have run into the same problem on the next site - also had 4.1 software but software upgrade past 4.1 seems to solve it too.
 
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The telco service provider should be able to do line trap or trace to see digits being sent. They should also be able to see the D channel on the PRI.
 
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I had the same problem one card said 24 loops, the other said 1 loop

Both cards set to PRI

Had to re-boot system... boom both D-channels up and no issues
 
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Try disabling the card and changing it back to a T1 then enable it. Then disable change it back to PRI - enable. See if this helps.Had to do this on upgrades when the PRI would not work right.
 
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