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MICS 4.1 added PRI but shows as 24 lines and DID landing at PRIME

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helpmenow9

Technical User
Oct 23, 2009
8
US

MICS 4.1 with nvram 1.0 and flashtalk 1.9
Replacing 2 loop cards Module 2 with PRI + Combo + enabler

Now-
Dest code 9 uses route 001 to get PRI-A
Outbound working fine.

3 digits rec for all DIDs landing at prime even though Rec digits for say Line 145 map to extn 821 ring only

Maint->Port-Status->Module 2-> Card 1 shows

#Lines/loops as 24 - my other system shows this as 1

Seems as system thinks card is T1 not PRI

parameteres must be all correct since outboundworking fine with the CO ?

Any Clues please ?
 
As you stated if outbound is working OK then the system knows its a PRI. Are you sure telco is sending you 3 digits, does the leading digit conflict with with anything else in the numbering plan, like 0.

Rick
 
curlycord: Hardware Cardtype shows as PRI !!

rlsabin: we confirmed during porting last night that 3 digits were agreed - but I do not have test equip on hand to see what they are sending. Leading digit for most DID is an 8.

Pool-A (Module 3 loop card ) access code = 7
No other Dest Codes with 8

 
Three things

One - if you go to maintenance / Provisioning and you see channel 24 as to where you can Deprovision or Provision you do not have a PRI. You should not see CH.24

Two - Even if you show the card as PRI in Hardware I'm pretty sure a standard T-1 will still work

Third if you do have a PRI, under Lines / show line 001 / Prim Set needs to be changed to none

Set all your prime sets in target line assignments
 
NETWT:

One - Provisioning does have only 23 items

Two - you mean to say - that calls out would work if CO settings were for T1 but enabler code made card look like PRI?

Third: Under lines 001-023 - true thr Prim set was indeed set to the front desk set. That is why all calls rang there !!

So I changed to none. Now calls are going to a voice message with option to press 0 . Her voice says "One moment please..." and I end up on the front desk.

Seems call has no where to go so gos to Auto Attendant.
IF I tell AA not to answer line 001

- then my cell phone says "Call Rejected" when I dial inward on a DID.

Info- under Link Status-> Card 2 show 23 B channels

On a MICS 5.0 site - there is an entry for Link Status - D Channel - This is missing on the 4.1 ??

I guess I need to upgrade software past 4.1 to get real DID working?
 
No it should work.

Sounds like your programming.

Review:
You have Line 145 with recieved digits of 821 (presume you have DN's same # as DID?)
You have Prime Set to 821?
You have line Ring or A&R on 821?
You have line 145 removed from any other set?

If you make a line private to 821 it will remove any other set that may interfere, then change back to Public and repgrom the line settings.



=----(((((((((()----=
curlycord
 
curlycord:
yeah - it should just work....but

I did make line private - am uploading pdf of screen shots for your review - using line 146 to DN 1821 with rec digits 821.

Getting "Call Rejected" on cell when calling in - no inward calls.

I still think PBX is not seeing the D channel info or getting any digits somehow.

Only way to get a call answered is to set Line001 Prime to go somewhere. Or have AutoAttendant answer a line.

I greatly Appreciate any help!
 
 http://www.siliconvalleysurgery.com/temp/MicsPri.pdf
I really think you need to push back to telco on this and have them triple check that they are indeed sending you 3 digits and they are the 3 digits you are expecting. I have run
into quite a few scenarios where telco assured me that they were sending me 3 digits when upon further investigation they
were sending 4 or 7 or they were sending 3 but they had mistakenly inserted a 0 as a filler digit. The fact that you
can make outgoing calls tells you that the D channel is functioning correctly which points back to the problem being
with the received digits. If you dont have a ton of target lines built try changing your received digit length to 4 then set you received digits to 1821. "Note if you change your received digit length it will wipe all your target lines.
Good luck there are a lot of us who have been where your at.

Rick
 
I'm gonna run down the street and grab a Trixbox (asterisk pbx)with PRI card to see what digits they are really sending.

I also just got handed MICS 6.1 - which will give the 2nd Dial Tone - nice to have. I'll install that if the digits are really 3 as expected.

 
As a test (Trix or MICS) try putting in 10 digits in a DID, then test, then start upping the received digits from 3 to 4 then 5 etc upt to 10.
This might prove what they are actualy sending.

I have not heard of just 3 digits in a long time and know the carriers mess up in info/programming at times.



=----(((((((((()----=
curlycord
 
digits are ok - trixbox sees exactly 3 digits when I dial from pstn for various DID and BTN that ride on the PRI.

So- sticking the MICS 6.1 into the crate and waiting for it to come up. Taking quite a long time.
 
I had gone through various change the card to loop or ISDN and disable/enable reboot, etc since last night and early today.

But the good news is........It just works under the 6.1 software.

In theory the Flash 1.9 is not compatible - but it works for us. we do not use anyting but simple mailboxes.

Case Closed - thanks for all the feedback.
Have a GREAT weekend. I know I will ---- now.
 

Is this a full PRI or partial. could you have channels provisioned that do not need to be.

This sounds similar to the problems i have when you order a 12 channel pri (11 B's and 1 D) and dont have channels 12-23 deprovisioned.

Tim Roberts
RCDD
Roberts Low voltage Systems and Design
 
It is a Full PRI.

Interesting - I have run into the same problem on the next site - also had 4.1 software but software upgrade past 4.1 seems to solve it too.
 
The telco service provider should be able to do line trap or trace to see digits being sent. They should also be able to see the D channel on the PRI.
 
I had the same problem one card said 24 loops, the other said 1 loop

Both cards set to PRI

Had to re-boot system... boom both D-channels up and no issues
 
Try disabling the card and changing it back to a T1 then enable it. Then disable change it back to PRI - enable. See if this helps.Had to do this on upgrades when the PRI would not work right.
 
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