Recent content by phager

Hello I'm trying to upgrade a 16ELCNa-a from 4013 to 4034. I have download the firmware and instructions from ntac. After I get everything set-up and make the ELCN-A from make busy to idle it will not go any futher than this: Working RAM Area Check OK. Please input download menu. 1: Program...

TouchToneTommy what is the command please? thanks for your help.

Hello does anyone have the procedure on doing a factory reset on an avaya partner mail PM04? This is the big white box not the module.

I have a customer that I program the 9620L for VPN. A few of their home agents have sent the phones back with the stated problem being LLDP error. When I go into programming the phone looks to have been reset back to factory settings. Has anyone seen this issue and if so what is the fix?

yes allworxguy I know this I have swapped keycodes from one bcm to another with the help of Avaya.

Our customer thinks they have to be removed so they can transfer their keycodes to this BCM. I told the salesperson all they needed to do is transfer their keycodes. In other words the sales person is not listen to me. I have went back to the salesperson and told him again that they can put...

I'm trying to remove a BCM50 R6.0 keycodes. I have went into putty and done a software reset which I have read is the same as a level 2 reset but the keycodes are still on the BCM. Does anyone no how to remove the keycodes?

Thank you for your help smokinjoe2938.

yes to your question. I have them set up in the same range, subnet, and built as H.323.

sorry, it is getting it's ip info from the IPO.

all the phones are running on a internal. I have the IPO connect to a PoE switch by itself.

when you call from one IP ext it will not ring or show that a internal call has been made to it. I'm getting dial tone every few seconds and can call into a digital phone, and I can get a call from a digital phone. I have two 9620L's that work fine off the same IPO.

yes they are in house.

I will try that thank you.

Hi I have some new 1616 ip phones that will not call from ip ext to ip ext. Has anyone seen this? My IP Office is at 9.0.