Recent content by Muddyheels

i see that now, go to ld 15 chg att_data and make atdn a vacant number.. that will allow you to build the maxp 1 acd..

yes and what type of mail do you have? Done in mailbox class of service.

If that does not work, print dnb of 0 and post it.

ld 23 new acd acdn 0 maxp 1 ncfw xxxx dn of receptionist

I would use a PRI with QSIG and CLID

ld 21 prt rdr CFN0 3 CFN1 4 CFN2 6 in the rdr data you have 3 choices, cfn0 is rco 0 on the set. look at those assignments, be carefull, if i change cfn2 in my switch to 2 rings, all sets with rco 2 will change to two rings before fna..

Is there a way to have 2 supervisors in the symposium with monitor capabilities for the same group memebers?

I located a previous thread you were involed having the same issue where the position id goes away. I am using Symposium as well. Here is my supervior phone printed after building set: KEY 00 ACD 8000091 0 80455 SPV 01 NRD 02 MSB 03 OBV 04 AGT 80453 05 AGT...

I recently posed the question about adding agent observe keys for the supervisor of and ACD phone. I understand this is a position ID (not agent ID) as you build the set, however, it will show up on the phone as AGT keys and will work correctly until agent logs out. When the position is filled...

Check the NCOS setting

We are using an 81C, Call Pilot, and symposium. We have built a test ACD group with 2 agents and 1 spv. I am trying to observe my agents using the key on the phone, however, when I press the obv key, I am placed in NRD and the screen wants me to enter the agent ID number. When I type in the...

We are using an 81C, Call Pilot, and symposium together. We have built a test ACD group with 2 agents and 1 spv. I am trying to observe my agents using the key on the phone, however, when I press the obv key, I am placed in NRD and the screen wants me to enter the agent ID number. When I type...

I appreciate all the help, however, I replaced carbons in my path. Three buildings involved. Got the phone back up and going. I was starting to wonder, I had tried all of the suggested help.

I have done all of the above, the set is not forwarded in ld 80. It seems as if none of the keys are working. I just called the dn and asked the girl to place me on hold and it would not allow her to do so.

I have a 2008 that will not allow the caller to call out, however they can receive calls into that particular dn. I have exchanged the sets, exchanged the tns on the frame, but still the same. Any suggestions?