Recent content by MtlSwim

Thanks for these suggestions, and they are right on the mark. We are looking into adding a T1 and using trunks to separate capacity. I have noticed in the configuration of a CDN that are many options, but have found difficulty finding information. Such as routes, 2nd routes, overflow etc Some...

meridian option 11c symposium 4 How do I limit calls on a CDN so upon reaching the maximum, callers would receive a busy signal, so that callers to our corporate offices do not receive a busy signal

Is there any functionality within Symposium Call Center Server to collect data and send it via email? I am aware that it can collect digits and handoff to another application, and most likely there exists an application that would be able to email the info... Thanks.

Here is the sequence of events: no changes made to the system apart from normal configuration of reg. (3903,4) phones I receive a report, call center employees are unable to log in. If they are already logged in they can function, take calls etc. I put in a service call and the outside company...

meridian option 11c, Symposium Call Center Server Previously agents pressed "in-calls" and were able to log in. The 'in calls" button's red light stayed lit so they knew they were logged in. Now, they need to press 'make busy" first, then 'in-calls" and the light does not stay lit. The message...

go to www.CDW.com enter 1120E in the search box at the top Next you will see three models Checkmark the 3 boxes and click 'compare' Looks like only one model is capable of having a static IP

This is now working Here are the steps: Had to set up a PC(winXP) not on the domain Create a share on this PC using 'simple file sharing' giving everyone full control. In this way, no password is required to connect. Create the device on the call pilot service using the WinXP IP address instead...

Yes, Mapped network drive on Callpilot server to the hidden share

this is the error message: Unable to start backup operation. 41809#Remote disk device is not ready. The network path was not found. Created hidden share on network server Created Domain user with modify permissions on share Created local user on Call pilot server with same name/same password...

Yeah, Johnpoole mentioned that above too Boy, u guys are sure experts!! Thanks again :)

SUPER!!! Works ! Thanks StanleySteamer :)

I just tried to program a hot key and recieved: SCH0362 Unable to match input field with stored mnemonics. :(

I followed the 2nd post from "thattekguy" and it worked. I forgot how the ADL function works but that explains how it got changed so easily. can I program hot keys on the attendant 2250? Much less chance of a receptionist changing it by accident. (thanks thattekguy and John)

ACOD is 75 REQ PRT TYPE: rdb CUST 0 ROUT 22 TYPE RDB CUST 00 DMOD ROUT 22 DES PAGING TKTP WAT NPID_TBL_NUM 0 SAT NO RCLS EXT VTRK NO DTRK NO ISDN NO PTYP ACO AUTO NO DNIS NO ICOG IAO SRCH LIN TRMB YES STEP ACOD 75 CPP NO TARG 01 CLEN 1 BILN NO OABS IDC NO...

Paging key on Console 2250 (meridian option11) does not work. Dialing '75" the ACOD does work Key 3 is labelled PAG on the console set and is configured as ADL 6 I have tried to configure this key as 03 PAG 75 but receive "SCH0358 Input is not PAG trunk group access code.". Putting 7500 did not...