Recent content by msobkowi

Is it possible using a 2002 or 20004 Nortel IP Phone to have 1 phone at a desk but depending on which user is currently sitting there, that they can change the phones extension to their own? I know with Cisco phones you can change the extension using some services but wasn't sure if this is also...

After playing around, and finally inspecting the logs, noticed that I was getting a missing postmaster mailbox number was invalid. Not sure if this was the final issue, but after putting this into the system and doing a reboot on the mss, voicemails now save, and the MWI light turns on. Thanks...

Yes, MWI service is running. I also ran Operational History viewer in a live mode, and everything seems to be in order. When the voicemail system starts, all the prompts play properly, it says that is recording the message. When the message is done is says that 09/11/07 19:40:06, "TUI", 21223...

So I can call into the voicemail system, but after I leave a message, the message is not actually saved. What could be happening? What do I need to check/change? The setup is running with a MAS and MSS. Thanks Mathew

Where did you change the permissions and for which items? I have reinstalled MAS 3 times already and still getting error, can't even start any applications, always getting a "Access denied. Only Modular Messaging Software administrators may perform this action." This is really starting to annoy...

After playing around, I can now successfully call into the voicemail system, but when I try to log into a local subscriber, after putting in the password, the voicemail attendant notifies that there is an error with the system and kicks me out. Another thing is now, I can't access my...

I read and followed the instruction using the "Avaya Definity G3,Prologix & S8300/S8400/S8500/S87x0 H.323" Configuration note doc.

Config notes for programming. I'm using whatever Avaya provides on their support website, which isn't too much. I have no formal training in Avaya hardware, just basically learn as I read their documentation and do on their hardware. We are using IP for the link So basically, I'll give you a...

I have a new installation. I have gone through the entire process of setting up phones as well as setting up both the MAS and MSS. The only problem I am having is actually setting up the main link from the CM to the MAS. Can someone please help on setting this up. Any helps would be appreciated...

So we have a Contivity 600 that just started to loop rebooting due to a "Software Exception Detected..." It started right after I rebooted the system when I changed the NAT traversal setting for my BASE group. One on occasion I got an error referring to the FWPOLICY.txt file located in...

I have a new install which I am doing myself. I have the phone section of the installation setup where I can make extension to extension calls which is all I need since this is an internal setup. Basically the next step which I need to do is actually setup the link between my MAS and my CM3.1. I...

Found the answer on the Cisco forums. Once you have your jtapi end user, you have to add the jtapi user to the Application User "CTI Enabled" group.

I've been trying to setup voicemail on our CM5.0(4) and Unity Express, but not getting anywhere. I'm creating all the CTI ports, but no idea how to link them to the Unity Express. Our Unity Express sits on a Cisco 2801 on an AIM-CUE module. Our UE is currently using software version Core=2.3.4...

Hi there, I'm trying to configure a Cisco Unity Express with a Call Manager 5.0. I have created all the route points and CTI devices, and now I get to the step of creating a JTAPI user and I am lost. How do you create a JTAPI User. I can create a new user, but no where does it give me to...

Nice. Thats the information I was looking for. These devices are in a staging environment, so they seem to be going down after some testing to them. Thanks again