Recent content by msalvary

I experienced the same confusion with the documentation. As you did in your lab, I did with a production system with no issues.

Did you try a NoUser Source number?

You can try a free online service: https://audio.online-convert.com/convert/opus-to-wav

You can start by capturing a trace from the Monitor application for an outgoing call, and share this with the Service Provider. Make sure you you enable SIP options in the Monitor filter options before starting the trace. Hopefully from the trace, they can tell you what is specifically required.

I have never experienced this before. However, if it happens again, from the Supervisor web portal, Realtime page, ensure the agents have the necessary channels and skills assigned to them.

Thanks Albus2 - much appreciated.

Is there any documentation on the procedure on how to upgrade an existing IPO server Hyper-V VM using a VHD upgrade disk image?

I figured it out... Quite simple actually - to add IPOCC agents to any expansion system of an IPO SE system with IPOCC, simply set the Contact Center type to IPOCC in the System tab of each expansion system. I was able to add agents using digital sets, and it worked perfectly.

The reference configuration document indicates that agents can be off expansion systems in an IPO SE configuration. It even says that agents can use digital phones, which warrants an an expansion system. https://downloads.avaya.com/css/P8/documents/101004867 Msalvary

I have successfully implemented IPOCC with IPO SE. However, I'm only able to add agents whose extensions are off the Primary Server. The user profiles of the expansion systems do not have the IPOCC Agent Type option in Telephony/Supervisor settings. Can agents also be off expansion systems, like...

I believe the difference in my scenario is that I'm using an SBCE between the IP Office and the router. So in this scenario, the SIP Remote User in the IPO System, VoIP, LAN1 settings is not enabled, and consequently neither the Layer 4 settings. I can configure Avaya Communicator with the...

I'm trying to get the One-X Mobile Preferred for IPO app to work with a non-standard port. The IP office L4 ports have been changed to 5076. One-X Portal tests shows the following: <sip-info> <identity>1200@xxxxxx.com</identity> <userName>1200</userName> <password>25800</password>...

kyle555, thanks for your post. Cleared up some misunderstanding I had. I have a question - in the case where you setup domains as you described, is there any special consideration for the setting up Locations, or not really?