Recent content by mmxmaverix

You can use: (cms)-(root)=# dbaccess (in shell) to test your queries...

VDN override works for inbound calls (as far as I know), but I'd like to override CLI for outboud call (from vector)...

Hi Avaya Experts, we have following callflow - PSTN xxx xxx 1200 -> VDN 1200 -> vector 120 -> ... route to external number If some internal DN or agent is calling directly this VDN - his number is shown (from public unknown numbering table) as ANI/CLI. If the call is from PSTN - some default...

Sorry, bad thread....

Hi Avaya Experts, we have following callflow - PSTN xxx xxx 1200 -> VDN 1200 -> vector 120 -> ... route to external number If some internal DN or agent is calling directly this VDN - his number is shown (from public unknown numbering table) as ANI/CLI. If the call is from PSTN - some...

HI Avaya users, I have cms-r17-fb.m.x86_64 Linux based CMS. Everything is working fine, except one customised report - you select split/skill + interval and it will display agents in this skill (+ their stats - aux time, staffed time, acw time, acd calls, etc...). Basically it's working - it...

Hello Avaya experts, I have a problem with custom reports, specifically with real-time db queries. I'm not sure where's the problem, because my custom historical queries are perfectly working. Using CMS 17.x, with latest CMS supervisor For example - I have this simple agent (cagent table)...

Hi, I can send you these files in email attachement or upload it somewhere. m.

Hi vortex06, have you fixed this issue somehow? I have the same problem. I have CM 6.2 running on wmware esxi 5.1 (what's your version?) . You can download authentication file from avaya's site, import it to web SMI. Then you will be able to access SAT, but not with regular craft...

Yes, that's good idea, but I was worrying about reporting, but they don't care about it. thanks...

Hi Experts, I'm just curious how to do following scenario: - 1 agent for 1 skillset - if he has active call - new calling customer will wait in queue, music on hold - if he is not ready - new calling customer will get some specific message I didn't find anything related to NOT READY in...

We've reinstalled primary UCM and members. It's working now. Avaya is investigating the log files for 8 days and still without result :(

Have you fixed it somehow? We have the same problem :) Avaya is currently investigating this issue, but it takes a lot of time...

Hi Nortel expert, is anyone here using Sip Trunk Bridge? We're trying to connect it to some IMS SBC, but it isn't communicating at all. I've checked pcap log and I don't see any TCP/UDP communication to NRS and SBC. I've checked config like 100 times... [root@bass3 ~]# sipxproc Redundancy...

Actually the basic config is done :) now I'm going to configure SIP trunk and that's it... I was furious, because we have only 8mbit to ISP and the admin file is 1,2+GB and it took 2 hours to download it and the result was corrupted file :) so 6 hours of wasted time...