Recent content by MichaelYork

Hi imstunned, The problem you are having here is related to having WinPatrol running at the same time as Norton, which is causing a software conflict and therefore not allowing the real-time protection in Norton from operating correctly. Win Patrol is also a real-time scanner and you never...

Hi gpbill14, This is Mike from the Norton Authorized Support Team. To resolve this issue, run Windows Update and make sure you have all of the available updates applied to Windows. Next, manually run LiveUpdate from within Norton Internet Security 2009, possibly multiple times, until it...

Hi retiring, This is Mike from the Norton Authorized Support Team. The first thing I would suggest that you try is to see if the Norton 360 3 CD will load on another computer. If it does, that indicates a problem with your optical drive. The other possibility is that you may have...

Hi wnterhawk, This is Mike from the Norton Authorized Support Team. Symantec has produced a procedural document which includes various steps you can take to try to resolve this issue. Please have a look at the following document and let me know if this resolves the issue for you. Error...

Hi Joe, Thanks for the update and I'm happy to hear that you were able to follow the process and do a clean installation As I had said in an earlier post, it is normal to have 2 instances of the "ccSvchst.exe" process running with NAV 2009. The clean installation and update that you...

Hi Joe, Yes, the second set of instructions are an FTP download. I provided this link to you because you were having problems trying to download the file using HTTP which were the first set of links and instructions. Please try resetting Internet Explorer 7 to it's Default settings and also...

Hi Joe, The direct download links I posted go to the Symantec FTP server. I did check these links on IE and Firefox and they are working correctly. If you were unable to download the file on 4 different machines, then I suspect that there is a problem with your internet connection. What type...

Hi Joe, Both of the links that I posted are working correctly in IE and Firefox for me and my coworkers. Please try to access the links using another browser, such as Firefox or Safari. The manual removal process is very tedious and would take a lot of time. Please try the following...

Hi Joe, I wanted to let you know that what you were told by Norton Support is true, and that Norton AntiVirus should have two "ccSvchst.exe" processes running. The reason why it may only be showing 1 process on your other machine is due to an issue with Task Manager not reporting the other...

Hi Joe, This is Mike from the Norton Authorized Support Team. The issue with multiple instances of the "ccSvchst.exe" can occur if your machine has a dual-core processor or if you have multiple processors. Another reason for the multiple instances is if you are possibly infected or if there is...

Hi New Postsohl07, This is Mike from the Norton Authorized Support Team. It sounds like you have a corrupted installation of Norton 360. To resolve this issue, please carefully follow the steps below. 1. Make note of your current Activation Key (located on the CD holder label or My Norton...

Hello MrLrn13, This is Mike from the Norton Authorized Support Team. I am unable to see the image/error you posted above. What does the error message say exactly? Please let me know what Norton product and version you are trying to install and also what version of Windows you are using. If...

Hi G0AOZ, This is Mike from the Norton Authorized Support Team. First, I would suggest that you run Windows Update again to make sure you have all of the patches applied. Secondly, make sure the Windows Firewall is disabled so that it does not cause conflicts with Norton 360. If your...

Hi Jules, I'm happy to hear that you were able to remove the infection. Regards, Mike Michael York Norton Authorized Support Team Symantec Corporation http://service.symantec.com/priority

Hi Jules, This is Mike from the Norton Authorized Support Team. The "PackedGeeneric.183 infection should be caught and eliminated by Norton if you follow the instructions in the document to disable System Restore, update your definitions and then perform a Full Scan in Safe Mode. If the...