Recent content by mgworek

There is no physical DN connected. The only thing I changed was in day and night settings, i changed which mailbox it forwards the call to. I did not change anything under the general properties of the skillset.

I disabled a skill set, changed the mailbox it was forwarding to, try to enable the skill set and get an error. The Control DN ### conflicts with physical DN's please re-configure it or unplug DN's. I did not change the Control DN and nothing else is using it. Any idea's? Thanks

Got it working. I went into call pilot manager, operations, turned off attendant availiable, business open and answer lines. Saved it and then turned them back on, works..... Thanks for the help.

It is a BCM 50. It looks like it has not had any updates since April of last year. I am not an authorized tech to get updates, we have a service contract with Verizon.

yes, voicemail works fine.

I see calls coming into the system but they get dropped. When calling from my cell phone, I get 2 quick beeps. The state under BCM monitor goes from Alerting to Idle with no other messages. No settings where changed before reboot.

I have a user who is trying to send a fax internationally but it won't go thought. She is able to manually dial the fax number on her phone though. The mailbox outdial type is Route with nothing listed in the pool box. any idea what I should be looking at? Thanks

All I get is static. I was wondering if I could upload the file and someone could test it out on their system. I can't seem to figure out why they won't play. Thanks

4.0.2.03

How do I transfer back to the auto attendant from a submenu of a ccr tree? Under Auto-Attendant Properties, return to aa is checked. I tried just creating a info section with destination set for home but after the message, it just said exiting the system and hung up. Thanx

Thanx! Got it working without knowing it. The time was 5 mins off, so i changed it. Never looked at the phones till your post. Thanx again!

I have been looking in Element Manager but cant find anything to change the sets times. Like I said, the System Date and Time are correct. Thanx!

isn't that the same as "Put it in a playlist. BcmAmp shows it playing but i hear no music while on hold or using background music.

We were using an external mp3 player, worked fine. Now trying to use Music Manager. I uploaded a wav file, mono 8bit under 5 megs. Put it in a playlist. BcmAmp shows it playing but i hear no music while on hold or using background music. I made changes, switch source back to audio jack and...

I am able to connect from a remote location and dial someone. I can hear them but they can't hear me. My phone is in my dmz for testing, so it should have no problems. On my firewall, i have ports, 7000 20000-20255 28000-28255 5000 5060 51000-51200 being forwarded to my bcm. The bcm has full...