rebooted system, no auto attendant doesn't answer

[mgworek]

I see calls coming into the system but they get dropped. When calling from my cell phone, I get 2 quick beeps.

The state under BCM monitor goes from Alerting to Idle with no other messages.

No settings where changed before reboot.

 

[curlycord]

Can people access mailboxes?


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[mgworek]

yes, voicemail works fine.

 

[Firebird Scrambler]

Has the BCM been patched recently?. Was it a 400 with service update 21 installed?. That was withdrawn due to many issues after the reboot. Issue 22 has just been released today.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

Useful Nortel forum at

http://www.tspforum.com

If it's working, then leave it alone!.

 

[mgworek]

It is a BCM 50.

It looks like it has not had any updates since April of last year.

I am not an authorized tech to get updates, we have a service contract with Verizon.

 

[Firebird Scrambler]

I'm guessing that you have the latest release 3 version, although Nortel have also issued another system update for the version 2 systems.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

Useful Nortel forum at

http://www.tspforum.com

If it's working, then leave it alone!.

 

[mgworek]

Got it working.

I went into call pilot manager, operations, turned off attendant availiable, business open and answer lines. Saved it and then turned them back on, works.....

Thanks for the help.

 

[Firebird Scrambler]

Great news!.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

Useful Nortel forum at

http://www.tspforum.com

If it's working, then leave it alone!.