Recent content by merlin215

Got it Thx Kwb

Definately no expert on the Mitel 3300 but , can you : Put the vmail system behind the firewall ( Network protection only ) And thru the Auto Attendant(s) restrict them from getting access to dialing the aa Vm features ? Taking out the option for checking voicemail via the AA / Call Flow ...

Hey Folks Does anyone know how to set up the Ethernet ports for redundancy or what manual it is in ?? I cannot find anything on the web or in the manuals for setting up 2 ports for network redundancy ( In case of a failed ethernet port on the MX controller ) . Also I don't know the name of this...

G711 is uncompressed and is great standard . If your system is in its own small to medium subnet then you can use G711 ( No compression ) . Also if you want a better audio sound then try using G729a . Google this compression ratio and it will tell you the details of G729a and why it is used ...

Hey Folks Does anyone have a bug list for MCD 7.0- fixes ? My bug list refers me to another document instead of listing them under the same 7.0 MCD doc I also have heard that there were CTI fixes in 7.1 but I cannot find them on the release notes for PF as well . On my Notes page :: Fixes...

We are running 6.0.3.0 now and are upgrading to 7.1.0.1 I believe ( latest release ) . I had thought someone told us there was another 6.0 release above 6.0.3.0 .. I may be wrong but a TON of fixes in 7.1 which we are upgrading to this weekend . We also have SalesForce and Oaisys call recording...

Got it ... Thanks Kwb I have about a hundred DID's that I need to track the Auto Attendants so that will work out well ! Also found out that we also have speech attendants enabled also ! I'll have to look into that ! Appreciate the help ! Rich

320 [350] Call Director Call Flow Y enabled

I got it via admin 320 is set to Y and enabled ...

Command does not seem to work as I keep getting command not found or invalid directory .... Any specific directory ? or from the log in main directory ?

Sorry as I am a bit new here in the lingo dept as well , lol ... In Unified Communications / Call Flows are set up for Auto Attendants Do you know how many total I can get in the 3300 Virtual ware set up ? I have about 15 now but I want to set up more for my inbound 800 #s in order to track...

Hey Folks Does anyone know off the top how many Call Flows are available on the 3300 ICP Virtual ? Researching now but I cannot find any totals as I am reviewing the UC / Voicemail manuals now ... Thx Rich

We track them via PraireFyre - Call Center , Mas Server IVR Auto Attendants as you can get a peg count out of them to see how many calls came into each individual AA as we use Mas for this as well CDR in ther MCD is horrible as we use PrairieFyre for this as well . Not sure what you have...

I have found that after resolution the alarms stop being sent . Not sure if there is any place to " Clear the alarms ". We had a ton of SMDR alarms due to timing issues , I had to shut them off in My Site Explorer . We still have a few as I resolved a LOT of them over the wire ( On the network )...

LOL ... Been there ! You're welcome ! Glad I could help !