Recent content by malte

Hi! Our customer here has a very critical setup of a redundant IPO for the public emergency call. He is reluctant to have spinning hard disks in the two onprem data centers. Our idea was to equip the two new Dell R240s with decent enterprise SSDs. Has anyone tried this before? What about Avaya...

Hi, I have been having the problem that our IPO internally transfers bullshit to the SIP trunk. The From field, PPID and Contact all contain an incorrectly formatted phone number. But only if the call is to be routed from internal to external. The number should look like this for the provider...

oh.. that sucks. Thanks a lot! The documentation from ESTOS is straight garbage, mixed 1X with the newer API. I also took a look inside the "new" CTI API docs from DevConnect, but did not recognize this... No settings for CTI Lic...not even available to choose. Certifications: ACIS and ACSS...

Its just a primary and a 500v2. I deactivated every DevLink and TCPA Group Account on the Gateway... also TAPI/DEVLINK3 deactivated completely on the GW. Or do you mean its used for SCN Stuff? There is no use for the CTI Lic... Certifications: ACIS and ACSS Location: Leipzig, Germany

Hello dear community! I'm getting a bit desperate with the licenses for our Inhouse IPO Virtual Server Edition. I would like to free up our existing CTI-LINK-PRO license for the product "ESTOS ECSTA 6". We currently have a running CTI connection via Windows TAPI. In addition, Avaya Call...

Hi Fellows, got a kinda weird issue, where google has no useful results... A customer is unable to internal call a twinned device directly. (Function Internal Twinning, not Mobility!) Ext. 218 -> Ext. 200 working, 200 and twinned 201 ringing Ext. 218 -> Ext. 201 not working -> error below...

Hey, i've got ~ 50 J179 Phones at the same customer site. two of them having the same issue: After plugged to PoE the Red Corner Light is on like normal, but then nothing will happen. It's stuck with a black screen and the red corner light. What can i do with these phones? (Serial Numbers...

i am trying to get our IP-Office as compliant as possible to "Deutsche Telekom CompanyFlex Complete" as described in 1TR119. To forward calls with the "original caller"-CLIP, our customers had to book the option CLIP-NO-SCREENING due to the missing History-Info Field. Since there is currently a...

My solution for this issue was the following: Prevention for new messeges: Minimum Recording Time 5 Seconds, Maximium Recording Time 120 Seconds Working on old files: i removed every Opus File smaller than 10Kb in /opt/vmpro/Accounts/[groupname]/ with following command: find . -type f -size...

Sorry - my bad - i've meant messages left by callers. Almost forgot the "call recording to voicemail" feature. Certifications: ACIS and ACSS Location: Leipzig, Germany

Thx, but that is what i also thought of. I'll need to prevent those 3 seconds or less recordings ... Certifications: ACIS and ACSS Location: Leipzig, Germany

Hey, customers IPO is crashing/cold rebooting randomly. Is somebody knowing what could be wrong? Hardware? Software? Config? PRN: ALARM: 21/04/2023 12:01:38 IP 500 V2 11.1.2.2.0 build 20 <TLB Data Load Error> CRIT RAISED addr=00000199 d=5 pc=f048e3cc f048e3bc f04bb894 f027133c f0343fa8...

Hey, The Environment: IP Office 500v2 - 11.1.2.2.0 (from 2013!) Application Server Virtual: 11.1.2.2.4 Phones 96xx Series (mostly), J100 Series Problem: Customers Voicemail (Group) gets ~180 Recordings daily. For some reason there are 730 unopened recordings at the moment. The phone (Visual...

Hey, i need your Advise. We use the Software "Aurenz AwinPro" for individual billing information. It uses the SMDR data. Somehow, since the customer was moved to SIP the calls are billed double in different call IDs. I kinda broke the problem down to SCN-Line and ARS on Gateway. 1 Call to...

3rd Party SIP phones (mostly) have really poor functionality with out of the box ip office features. So you gonna have the saved money on time to get contacts etc. to work properly. Certifications: ACIS and ACSS Location: Leipzig, Germany