Recent content by kjk165

This past week our carrier did some upgrades their data centers. Since then, every morning when I come in our phones are unable to dial out or receive phone calls. To fix this, I usually just reboot the IP Office 500 V2 control unit. Then everything works ok. Problem is, I do not want to do...

Hi Gunnaro, I just tried your suggestion. I made the changes you suggested. Customer did a test and it still says "call rejected". Karl Avaya SME ACIS Certified

Customer either needs to upgrade his phones to at least the 1416's or the 9508's. Or pay for the licensing for the One-X-Portal. Or free up buttons on the phones they have. Take the call forwarding buttons and other buttons off since they can be accessed under the menu button. VM can be...

Why not make 2 user profiles: one for Jim and one for John and have them log into the phone at the beginning of their shift and log out at the end. It will work with the 9508's. I have several customers who do this. They have a day and night shift. It's easier for me as an administrator for...

Hello, I am having a issue with a Short Code for Record Name not working. I get a "Call Rejected" when I dial *88 which is the short code I installed for Record Name. This Control Unit is part of a SCN with 2 other Control Units, VMPro Server. This particular Control Unit is the main unit...

You can use the B179 SIP Conference phone. You will have to set the phone up as a SIP phone but it works great. I put one in a 2 months ago. It was a pain to set up but once it's set up, it works great. The customer really likes it and from a user standpoint it's easy to use. Karl Avaya...

I was always told to use matching software versions of Manager with IP Office. Manager software is usually 2 numbers higher than the software version of the IPO. So an IPO with 7.0 was using 9.0 Manager. I believe IPO 8.1 is using 10.1 Manager. I've noticed with IPO 9.0 the Manager is now...

Hi There, Has anyone ran into an issue with the sound quality for both the internal and External MoH device on the IP Office V2? Our internal default WAV file sounds crackled and I tried switching to a external device and I get the same thing. I used a IPod for the external device and it was...

I have a customer who needs a TTY device for their Nortel MICS phone system. They are using the 7310, 7316 model phones. I know I can get a TTY device and plug it into a analog port but the issue is all their analog ports are taken. Also they want this person to be able to answer their main...

Ok, Found the issue, The PRI doesn't recognize the 317-396-2768. The Carrier has assigned the number to another company. Since the Extension is using the 317-396-2768 for it's caller ID the PRI is basically telling me that it can't send that call out using that phone #. If that makes sense...

Awesome, I will look at the caller ID setup and have them try some other phone #'s to call out and see what happens. Thanks. Karl Avaya SME ACIS Certified

Hello, I am working on a IPO 500 V1 6.1(12). I have a phone that will not call out to external phone numbers. I have checked to make sure there is no restrictions. The extension has the same user rights as all the other phones. All other phones are able to dial out. I traced a test call...

For your faxes, Make sure under Extension, Analogue tab, it is marked as Standard Telephone. The issue could also be tied into the T1 programming from the Carrier. For the time delay, check your ARS table, Dial Delay Time. We use 4 as the standard. This is the time that it takes from when...

I took the 9 out of the SIP line prefix. Of course it causes the system to reboot when doing this. I made test calls to the phone system and from the phone system. The caller ID now shows the number without the 9 being in front of it in the Call logs. When I pressed a missed call that now...

That is a feature that comes from the line carrier not the IP Office or other phone systems. The IP Office, you can set the how the caller ID should look going out, but not coming in. The line provider can show the phone # and name as long as its not being blocked by the caller. Karl Avaya...