Unable to call out to external phone #'s. 1

[kjk165]

Hello,

I am working on a IPO 500 V1 6.1(12). I have a phone that will not call out to external phone numbers. I have checked to make sure there is no restrictions. The extension has the same user rights as all the other phones. All other phones are able to dial out.

I traced a test call and here is what it shows:

Trace Output - All Buttons:
10/3/13 11:15:17 AM-414ms Extension = 2768, Digit dialed, Digit = 9
10/3/13 11:15:17 AM-430ms Call Ref = 6260, Originator State = Dialling, Type = User, Destination Type = none
10/3/13 11:15:17 AM-430ms Call Ref = 6260, Short Code Matched = System, 9N
10/3/13 11:15:17 AM-951ms Extension = 2768, Digit dialed, Digit = 7
10/3/13 11:15:18 AM-250ms Extension = 2768, Digit dialed, Digit = 8
10/3/13 11:15:19 AM-828ms Extension = 2768, Digit dialed, Digit = 0
10/3/13 11:15:20 AM-489ms Extension = 2768, Digit dialed, Digit = 8
10/3/13 11:15:20 AM-938ms Extension = 2768, Digit dialed, Digit = 3
10/3/13 11:15:21 AM-377ms Extension = 2768, Digit dialed, Digit = 4
10/3/13 11:15:21 AM-527ms Extension = 2768, Digit dialed, Digit = 4
10/3/13 11:15:26 AM-424ms My buttons = 1, Call Ref = 6260, Originator State = Dialling, Type = User, Destination Type = none
10/3/13 11:15:26 AM-426ms Line = 1, Seized, Channel ID = 22, Call Ref = 6260
10/3/13 11:15:26 AM-429ms Line = 1, Channel = 22, Q.931 Message = Setup, Call Ref = 6260, Direction = From Switch, Calling Party Number = 3173962768, Called Party Number = 7808344
10/3/13 11:15:26 AM-444ms Line = 1, Channel = 22, Q.931 Message = CallProceeding, Call Ref = 6260, Direction = To Switch
10/3/13 11:15:26 AM-447ms My buttons = 1, Call Ref = 6260, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
10/3/13 11:15:26 AM-503ms Line = 1, Channel = 22, Q.931 Message = Disconnect, Call Ref = 6260, Direction = To Switch, Cause Code = 1
10/3/13 11:15:26 AM-504ms Line = 1, Channel = 22, Q.931 Message = Release, Call Ref = 6260, Direction = From Switch
10/3/13 11:15:26 AM-522ms Line = 1, Channel = 22, Q.931 Message = ReleaseComplete, Call Ref = 6260, Direction = To Switch[/color] 10/3/13 11:15:26 AM-524ms My buttons = 1, Call Ref = 6260, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
10/3/13 11:15:26 AM-524ms Call Ref = 6260, Disconnect from Destination End
10/3/13 11:15:26 AM-528ms Extension = 2768, State = Incompatible
10/3/13 11:15:26 AM-529ms Extension = 2768, Button = 1, Idle
10/3/13 11:15:29 AM-596ms Extension = 2768, Switchhook, Status = On
10/3/13 11:15:29 AM-597ms Extension = 2768, State = Busy Wrap Up
10/3/13 11:15:30 AM-456ms Extension = 2768, Switchhook, Status = Off
10/3/13 11:15:30 AM-459ms Extension = 2768, State = Idle
10/3/13 11:15:30 AM-466ms Call Ref = 6263, Originator State = Seized, Type = User, Destination Type = none


It shows it grabs from the PRI: Line = 1, Channel 22, Q931 Message = Disconnect, Call Ref = 6260, Direction = To Switch, Cause Code = 1.

I have deleted the user profile and reprogrammed the user back into Manager but still unable to call external calls. Internal calls can be made with no problem.

Any Suggestions? Could the expansion module port be bad?

Thanks.

Karl

Avaya SME ACIS Certified

 

[IPGuru]

your call is dialing to line
this is a problem with your pri circuit not your user.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Ekster]

Cause No. l - Unallocated (unassigned) number [Q.850]
This cause indicates that the called party cannot be reached although the called party number is in a valid format. It is not currently allocated (assigned).

+++ Divide By Cucumber Error. Please Reinstall Universe And Reboot +++

 

[amriddle01]

That error message works both ways, it often means the User is sending its DID which the provider doesn't like or it isn't sending anything and they want a valid number sent as caller ID, I suspect the latter



"No problem monkey socks

 

[kjk165]

Awesome, I will look at the caller ID setup and have them try some other phone #'s to call out and see what happens.

Thanks.


Karl

Avaya SME ACIS Certified

 

[intrigrant]

AND use monitor, that is a lot more detailed and self explanatory

 

[Westi]

you still have 7 digit dialing? (I hope otherwise that is a problem)
lucky you we have 6 area codes within local dialling range.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”

 

[amriddle01]

The issue is he is sending "Calling Party Number = 3173962768" and I'll bet that needs to match the length they send you or they don't want that number sending



"No problem monkey socks

 

[kjk165]

Ok, Found the issue, The PRI doesn't recognize the 317-396-2768. The Carrier has assigned the number to another company. Since the Extension is using the 317-396-2768 for it's caller ID the PRI is basically telling me that it can't send that call out using that phone #. If that makes sense. Thanks Amriddle for pointing that out. Thanks to everyone else also for the support.

Karl

Avaya SME ACIS Certified

 

[amriddle01]

Cool



"No problem monkey socks

 

[Westi]

star for amriddle for reading the trace correctly.

have a good weekend guys

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”