Recent content by KeithMGOA

I am trying to find a way to block a nuisance caller to one single DID, I know how to block it to all DIDS. how to block a call to a VDN using a VRT or programing a step in the vector ( go to step X if ANI =XXX XXX XXXX). I would prefer not to convert the DID to vdn as it could get messy...

Here is the information I have been able to piece together on the list trace ewt command . Traces all calls for that particular skill, and allows you in real time to see the estimated wait time and call handling for a skill. The command is List Tracee ewt (priority low high top medium) split...

Hi As far as I know they are taking the waiting time from the top of the CMS real time split skill status report.

Hi I need help understanding the results given by the List trace ewt command I use ewt in avector to move calls to another skill if the wait time is greater than 20 minutes . From doing a list trace vdn the calls are being redirected at right step. But I have received emails from the group...

Hi after doing some research and talking to an Avaya tech, I found there is a way to do this by using the AAR table. and adding the Auto Alternate Routing (AAR) Access Code: in front of the unique identifier. In the AAR table matching Pattern field is the identifier. Max and Min field I set o...

I have case where we have 250 staff and we do not want them to give out their direct phone numbers or extensions to clients. We want them to give out a user ID (a unique 5 digit identifier not generated by the Avaya system example a badge number). We would then have the clients call a central...

Hi I need help understanding a CMS setting “Call work codes”. There are two groups sharing the same switch. We both running CMS version 15, we see different values when we look at this setting located under System Setup-Data Storage-Call work codes. I see Call work codes (1-1551) and # items...

Hi I was told by Avaya Technical Support I would be able use the Outlook Thick Client to view the number of messages in a subscriber box. When I try the link provided off of the Avaya support site on every attempt it has times out. Is there another link or method I can use to get a copy of...

Hi Thank you for your reply; I checked the system is configured to G711 which from trying does not allow you to create a mailbox large then 139 minutes. Is there away in Avaya modular messaging or ASA to send incoming voice messages to another voicemail box if the one mailbox is full...

I would like increase the size of a group mailbox, we are running Avaya Modular Messaging 4.0. The Server Status says the Percent of media space in use (contains queues): 5.5 %. I assume there is disk space available, am reading this correctly? The help guide states the maximum size a mailbox...

Hi We are using Avaya modular messaging 4. We have several group mailboxes that one person monitors and when we get busy they get behind and voicemail boxes become full. I have asked to see if a user can tell the numbers messages waiting without logging into the system, I have not found...

Hi We have a case where one caller is continually calling in to both a physical and phantom extension. We would like to produce physical log or report on their activities. We can view the incoming call long directly on the physical phone, but i am not aware of how generate a physical report...

Hi Can Avaya Modular Messaging version 455 send out broadcast voicemail messages? I have not found any documentation on stating either yes or no. I have looked under the cos and don’t see any option. I believe in previous version it was just a check box on the account setup. If Avaya...

Is there away to configure block message deposit when Extended Absence Greeting enabled in avaya modular messaging 4? If so where would I do that? Sincerely Keith

How it was explained to me is the system pilot number is the main DID/vdn/ DS1 that an avaya system is initialized to (I know what that numberis). I was told you can find the number on one parameter screens in ASA. I have never been able to find it. I was just wonder is it true that it is...