Recent content by jr001

Sounds good, thanks for all the help.. Just two final questions. The switch is patch to the latest patch , when i do a factory default does it remain at the last patch or do i have to re-patch it? Also can you tell me how to extract the keycodes in case the restore fails? Telepeter, a buddy...

Thanks, I doubt it'S resources because even though it's 100 phones this system has been running since 2010 with no issues and the AA does not pick up it's a live receptionist so no big load on the VM channels. The changes we did was to the IP address and Stun server not the PRI . We put a SIP...

Hi Guys, So i have never seen this one before but i'm hoping someone has. It's a fairly large BCM 450 with about 100 phones and it's a raid. That last 2 weeks we have a condition where the call pilot goes buggy . in the begining people will here the VM greeting and as soon as you get the beep...

Hi Guys, I recently upgrade one-x from 9.1.0 to 9.1.7 and the onex mobile client stoped working on iphone only , web portal and android device work fine. I down graded one x to 9.1.6, 9.1.5 and finally 9.1.3 with the same result. Any ideas on why the issue with ios fut not android? Thanks

Hi Guys , I have an ipoffice 7.0 that has one remote user on a 9608 or 9620 ( i cant remember) . The remote user was connected directly to a public IP on lan2 but we started having hacking issues internally so i had to pu a firewall in. I put in a netgear FVS318g which i have installed on...

Follow up on this: the issue was fixed after the 9.0.4 upgrade.

Well the whole purpose of a ground is to protect someone from getting electrocuted through touching the casing if a charged component gets loose and comes in contact with the casing. When i saw this statement above i couldn't help but think to myself, wow! how does Avaya get a UL certification...

Remove it from the trunk prefix under your line settings . However this will affect people who use the phone call log as they probably need to dial 9 from the office phone . I believe you can set dialing rules in the mobile client to strip the 9 before calling back though

It seems the upgrade fixed it . To holdmusic34, in a newer properly wired to code building with IG plugs in the server room earthing a chassis or plugging it in to an IG circuit is the same end result as earthing it . I used to be an electrician

It has 2 combo v2 and 2 DS8, about 20x 1408 and 6 analog lines from the telco. It also has 2x 1416s with a DBM32 on each Its only running a embedded VM 4 ports

Thanks guys, I just upgraded to 9.0.4 so I'll wait to hear back. The system has a good ground from the electric outlet so it should be ok. I haven't tried to stop echo cancellation yet but ill wait to see if the problem comes back first. Thanks again

but they are on copper lines , how can a copper line cause a reboot?

Hi guys, I'm having an issue on a large IPO 9.0.2.0 build 860. The client started having this issue randomly on 9508 sets . The person calls another phone internal or external off of their speaker (hands free) and as soon as they are done dialing they hear a bunch of white noise instead of a...

Hi Guys, i have been having a problem with an IP office 9.0.1.0 build 845 that reboots about once a week and the reason it gives is "Abnormal termination" Termination cause: <Program E> addr=000000000 d=5 pc=f1582bc stack=f1582718 f15827e0 f1580d5c f157e4f4 f157f9f4. Any ideas? Thanks

Crap i never made a backup.. lucky this is my own system and not a clients so i dot mind reinstalling it. Any other ways if no backup?