Recent content by JoseZapeta

Tanks Ross , i really appreciate your help. This is the message from debout.svr Jun 18, 08:52:02 AlohaHaspInstall started... version 5.2.7.117 Jun 18, 08:52:02 Operating system is unknown or unsupported. (BuildNumber 9200, Platform 2, Version 6.2) Jun 18, 08:52:02 Identifier of calling...

Sorry about my english, I just installed ALOHA TS 6.7.48 on Windows x64 , but service CTLSVR doesnt start. When i eject Aloha MRG it says CTLSVR is not registered, but i eject the bat, UNREGISTERED and then REGISTERED. All the requisit are already installed. any suggestions??

You can stablished a cos parameters on the extensión wich you want to blocked the speciefied number. greeting from guatemala

You were righ bleebrant i modified the cos of my extension so i tried again and then i could hear the tone. thank u very much.

Hello Fellas, i have a problem with my FAC of Announcement Access Code when i dial, in my case *56 i just hear a fast busy tone.?? do you know why this happen=??? greetings from Guatemala.

Hello fellas, i have a restlessness if there are some way to force the IP Agent to enter a ID Agent (Number of Agent) ???? that would be great cus are some people that no login with their agent number just with their extensions.

tanks tolson we already have one x agent licences and that runs good on W8, but there are users that use Ip agent and i needed to install because i made test from my pc

hello fellas, i been installed a Windows 8 on my PC, but i need to install IP agent for test issues but is not compatible any one have the same problem???

Good morning, i have a problem whit the next error: Error IP Station Limit Reached When an agent want to log in, last week wa add 45 new licences agents for call center elite but today when i want to conect the agent number 18 display this message: Error IP Station Limit Reached You cannot...

Hi we acquire 10 new AVAYA One X Agent licences, my questions are the next note: We have a Avaya AURA Communication Manager 5.0 Avaya Site Administrator 1)how can create a new agent One X on ASA.?? 2) Wich software must use??, if we have now IPAgent ?? 3) the agent that uses IPagent are the...

I'll set up whit 4 rings, youre right about training issue, the system works good bbut the agents lets calls go.

in my opinion the best way to make that is via Web the steps "mojoputter" told u already: 1) https://ipadrres 2) I recomend make a backup: In the Administration menu> Data Backup/Restore> Backup Now> Method FTP. 3) At the Administration menu, and select Utilities > Shutdown System. 4) G650 -...

It is a problem cus there are some agents that don't notice when this pass from auto in to aux work and time goes by until they notice that they are in aux. So this affect on their statistics. i really appreciate your help!!!

I set up RONA (Redirect on No Answer) to a VDN but when a call is sent to the agent and they don't answer the call within the number of rings defined in the Hunt Group the agent its placed on Aux Work and they have to press button Auto In , well that is the problem , is there are some way to...

i really appreciate your reply, let me show you how we have our call center plan on CM (attachment pictures). And about the auto-answer you were right i made some test whit my own station and just call me back and i dont want that.