Recent content by jcmhere

From what everyone is telling me. I can only do this on a PDN so I set up another DN as a SCN on the phone, created another MB and then just NCF the ACD to the new DN and the light works....It seems the ACD must be a PDN for the light to come on. John

On Key 0 we have our ACD 3590 and the Angent ID 3237 We try to set up Key 5 XMWK 3232 (Voice Mail) 3590 ACD We end up with SCH1208 telling us we can not XMWK on Key 0

Correct when we tried that and then go to LD 80 for a trace the line stays idle and does not go active. So we tried RMWK and the same thing happened. Nortel seems to take it with out any SCH codes but it still does not seem to light up. Any suggedtions? thank you

We currently have and ACD with Voice Mail Box as a Call Center Mail Box. Each user also has their own VMB. Voice Mail goes through our Octel system. We wanted to have one MWI for both mailboes on the users phone. We have tried using the Agent number, the ACD with, using RMWK and XMWK.... If...

Are you saying that it can not be done?

Can anyone tell me how to add a MWI to an ACD on a 3904. I have a Message Call Center and ACD that I need Message Waiting Lights to show for the users.

Can you all explain the BLF 6.1 issues so I understand

The training Videos are great. When do you think you will have the Training videos posted for the 9611 and the 9641 for review. Do you do this for a business or just your web site, I see locked files on your site as if there were customers there on site.

Kyle Holladay - on your IPOffice Help.com web site I do not see anything on a 9611 or a 9641 are you planing on developing training for them?

Does anyone have any training guides for end users for 1 X IP agent that they could share?

There are allot of other key steps here, depending how you have the system set up. Is your system sync with an LDAP....then someone may have to add the proper info into the IP Phone field. The Sync can take 6 to 24 hours depending on the size of the system

LD 23 in the ACD Build after the Queue Size set the IFDN to Busy AENI to Yes Set your RAN Route & Timer Second RAN Route & Timer RTQT Prompt & Treatment to NOT RDT (for not ready) or MSB and you should be good

Kyle, Great work. I wish you had something for a 2420....but your work is outstanding. I only wish I was as good as you.

For with those of you that have experience working with UCCX could you please evaluate the following: Compare UCCX to Avaya Call Centers was the given task. Can it be done in 1 week so 10 different students that only know Avaya can truly understand how to function in a UCCX environment instead...

I have been asked to supply some basic training aids to users for different Avaya Phone sets. Does anyone have a good suggestion of where I might find something like this?