Where do I set an ACD Q to put an agent in NRD at the end of a call?

[huntdeb]

I want to have ACD agents put in to not ready at the end of a call. What setting is used to achieve this? I have looked at all of the options in ld 23 for programming an ACD Q and I didn't find it there.

 

[bigindian65]

I do not know of a setting like that w/o Symposium. You could use call force and set the timer to 30, but that isn't very long.

Mato' Was'aka

 

[Johnthephoneguy]

You can set it if they miss a call but not when they simply end a call.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[kprintz]

I don't believe there is such a setting. The agents can (as a procedure) use the not ready key to terminate the call in lieu of the release key (when call is completed) and this will put them in not ready and end the call.

 

[huntdeb]

Currently when the ACD agents terminate a call with the release key, the phone is put in solid Not Ready. I am trying to figure out where this is set so that I can change it.

 

[yyrkroon]

That's the default setting of basic acd, only way to change it is to use symposium.

 

[trvlr1]

Check your settings for SCPC this is a customer setting, if you change it for one I think it changes for all ACD's ... Its been many years since I tried that, so be careful!

 

[huntdeb]

where would I find the current SCPC settings?

 

[trvlr1]

Ld 23 in the ACD build

 

[jcmhere]

LD 23 in the ACD Build after the Queue Size set the
IFDN to Busy
AENI to Yes
Set your RAN Route & Timer
Second RAN Route & Timer
RTQT Prompt & Treatment to NOT RDT (for not ready) or MSB
and you should be good