Telephone Set Training Materials 3

[jcmhere]

I have been asked to supply some basic training aids to users for different Avaya Phone sets. Does anyone have a good suggestion of where I might find something like this?

 

[tlpeter]

Indeed, the same as the 9608,11,21 and 41.


When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

 

[kholladay]

http://www.avaya.com/usa/resource/a...9508 Digital Deskphone - Fact Sheet Final.pdf

http://www.avaya.com/usa/resource/a...9504 Digital Deskphone - Fact Sheet Final.pdf

The 9500 aren't new. Just new to us. We have even started selling the 9608 on the IP Office under 6.1 as the drivers are still there and work in the current 6.1.5. They will officially be supported in 6.1 MR later this month/early next month.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

Kyle, how does the "official" pricing of the 9608 etc compare with the grey market handsets that usually cut our legs off

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[kholladay]

9608 NPL $299 US with typical discount from distribution.
9611G NPL $455 US and is gigabit

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[amriddle01]

That's like £80/$100 more than the customer can buy from the greymarket, never mind putting profit on .....great :-(

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

Andy, the 9608 is 199 euro's
So that is 168.21 for pounds.


When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

 

[amriddle01]

You can buy them here for £108 Peter (we claim VAT back):

http://www.exteradirect.co.uk/product/avaya/9608-ip-telephone-(700480585)/302/

First thing customers do is Google something to see if you are overcharging

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

I know and i understand that it happens.
But that is something you should not worry about.


When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

 

[jcmhere]

Kyle Holladay - on your IPOffice Help.com web site I do not see anything on a 9611 or a 9641 are you planing on developing training for them?

 

[kholladay]

Yes I am. I started posting the 9608 videos and will complete the 1400/1600 and move to the 9611 then 9641. I HATE the 9621/9641 right now and have asked for some changes as they aren't nice for those of us with man size fingers and the faint yellow highlight around the active button is hard to see. Don't want to go through the trouble to draw up all the displays just to have to redraw them all if they change.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[jcmhere]

The training Videos are great. When do you think you will have the Training videos posted for the 9611 and the 9641 for review.
Do you do this for a business or just your web site, I see locked files on your site as if there were customers there on site.

 

[kholladay]

The videos will eventually be integrated into the AAP project (

http://www.ipofficehelp.com/avayaapps

and

http://www.ipofficehelp.com/avayaapps/admin.aspx

) which is a web portal that a BP can provide to their customer as a leave behind containing training and documentation materials.

I do this out of the kindness of my heart (LOL) but I do have my own business and provide these to my customers.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

They should change the colors on the 9621/41
Also the blf colors are bad.
But overall i like the phones.


BAZINGA!

I'm not insane, my mother had me tested!

 

[kholladay]

Like the phones. Like the idea. As I understand it they use Android like the Flare device so making the changes to the display should be a very simple process...but they haven't done it yet.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

I already reported the blf stuff with the 6.1 trials and there are a couple more on 7.0 who complain about it


BAZINGA!

I'm not insane, my mother had me tested!

 

[kholladay]

Yea I reported them as well. I have the extra advantage of being 15 minutes away from the guy who hands out all of the EI product and when I saw these I went right back to him to tell him exactly how I felt about them.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

I would love to be that close
I would be there all day long nagging and teasing



BAZINGA!

I'm not insane, my mother had me tested!

 

[kholladay]

They have a whole floor almost empty. I keep telling them to rent a cubicle to me.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[jcmhere]

Can you all explain the BLF 6.1 issues so I understand

 

[tlpeter]

They work fine but are very hard to see.

BAZINGA!

I'm not insane, my mother had me tested!