Recent content by jawillo

Thanks for all your suggestions. I tried to set up that static route as you suggested (in both the non ATT router and the IP Office Manager), but I can't seem to get it to work. I'll keep poking around. In the meantime, I had to program each phone individually with the gateway (and IP...

We're in the middle of an office move, but we still have some equipment (and DID lines associated with) our empty building. So, our IP Office units are split up at the moment. The main gateway (100.1) at our office points all traffic out to one ISP (not ATT). Since this is the "03 Router" entry...

Ah, I see. Is there any way to assign a different IP to just the phones then, or is that the only way? Thanks!

Hello, I am running voice and data both on one subnet. I have all of my computers and phones currently using 192.168.100.1 as their gateway. I need to start using 192.168.100.25 for the phones only so they can talk to our IPO on a 2nd subnet. I'm having the hardest time figuring out how to do...

I do manage two buildings, each with their own IPO and manager. How would they be overwriting each other? Any hints as what to look for or what to change? Thanks

Hello, I have had one user (and now more than one) who's voiceopsmail access seems to disappear from time to time... The symptoms are as follows: - Their name disappears from the Dial-by-Name Directory - When calling their voice mail directly (#Extn), the caller gets redirected to their own...

Hello, Sorry if this is simple or covered elsewhere... Is it possible to record a conference call at all? My users are not using Phone Manager or anything, but we do have Voicemail Pro, and I thought I read something somewhere about this being possible... Thanks so much

Hello, I currently have a block of numbers (123) 456-7800 to 7899. I am running IP Office. I want to split up the caller ID for the last twenty (7880-7899). In order to do so, my network/PRI provider is saying that I need to make changes in the PBX... Trying to contact my phone vendor has...

Yeah, I totally agree. It sounds like a case of "You sure it's plugged in?" but, it's solid. I can listen to it fine with headphones and I've checked in at least 10 times to make sure I'm not making some bonehead move. The *34 gives me the default beeps still. I'll give the .wav file in the...

I thought this was supposed to be simple too! I saved and rebooted Headphone-out to Audio-in on the back of the IPO. (it's the one on the right when looking at it from the back) When I try to put calls on hold, from internal and external, I still just get the generic *beep, beep* that IPO...

Ok, thanks. It doesn't seem to be working. I'll try playing around with it some more.

Hi, Sorry for the seemingly simplicity of this question... but... How do you set up Hold Music with IP Office 5? I have an mp3 player plugged into the Audio jack on the back of the unit, but I am still not getting any music on hold (just the two beeps). And, for internal hold... is it...

hey, thanks for everyone's help! it turns out it's just a router issue between the subnets... the .200 traffic was being redirected to a different gateway! for reference though, the above entry into the IPO unit was necessary: " IP Address: 192.168.100.0 IP Mask: 255.255.255.0 Gateway IP...

From the .100 network, I can ping anything on the .200 network. I am, however, having problems pinging the .100 components from the .200 network... Maybe it's just a routing issue? I don't know yet. The other subnet is for a separate division within the company I work for. We don't want the...

Hi, I am currently trying to run two subnets off of one IPO 500 unit. I think this is possible... but I am getting some funny errors. The IPO resides at 192.168.200.220 The other subnet is 192.168.100.xxx Network info from .200.xxx: VM Pro Server: 192.168.200.9 IPO 500: 192.168.200.220...