Recent content by jagdishn

The time is showing 4:41pm on the PBX while the actual time is 4:22pm so its currently 19 mins fast.

Please no more replies on this thread as we are able to find the root cause.

Thanks for the reply, I will definitely do the workaround & update ! I made a trace for PPM on SM. 1. Tried with location 5 (Non Working) to my extension & able to see PPM downloads in SM trace. 2. On changing location to 41 (Working) on my extension & there is no PPM download seen in sm...

I am unable to find the connection between PPM & SM Location assigned. The issue we are facing with a particular location we are able to dial out a series of number but with a different location, I am able to dial out the number. On checking PPM messages, there are some difference in the...

I am using the same extension on both 1X & in desk phone.

One more thing i like to add into the issue. > There is an ambulance tone on dialing the 11th digit of the number.

Thanks for your reply ZeroZeroOne. One X is Configured as a SIP.

I am unable to dial a particular number from my Avaya SIP phone (profile is configured in SM), while on using Avaya One X communicator I am able to dial out the same number. Any suggestions..

We need to uncheck CM Auto Answer Support required on One X Agent Login telephony settings. Thanks !

Unable to understand "mbcdEvent=MEDIA FLOW ADD" in SBC trace.

thanks jimbojimbo for your useful reply, but i am unable to do the recordings on agent stations as well using Interactive Session Recorder.

I got the solution, thanks for replies.

Any other technical s suggestions please..

Unable to do recordings with Agent ID's. > we don't have AES - DMCC/TSAPI links. > We have Oracle for SIP recording of extensions. > Recording of X-ported stations/VDN/SIP extensions works fine. > Tried creating a route in Oracle recorder against Agent ID its not working. > Tried creating a...

What kind of trace do i need to put on & where ? Could you please suggest.