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Recent content by iso28

  1. iso28

    CS1000S and CCME(cisco call manager express) interoperability(H323)?

    Hi r307 I tried both suggestions but problem remains :( Thanks for your support Regards
  2. iso28

    CS1000S and CCME(cisco call manager express) interoperability(H323)?

    Hi We have a Cs1000s rls 4.5(sig serv 4.50.88) connected to CCME (ver 4.1) via H323 trunks. Cisco ip phones can call nortel phones and speak normally, however nortel ip phones when they call cisco sets they don't hear any ring back tone, however cisco phone sets rings and if the cisco user...
  3. iso28

    CCMA on Client PCs freeze

    Hi I got complaints from supervisors that when they try to open CCMA web client the ie freeze and after a while it works alone; I checked CCMA server (coresident CCMS/CCMA/LM/SU)and got on windows event viewer : "A process serving application pool 'NT_WebServicesPool' exceeded time limits...
  4. iso28

    'NT_WebServicesPool'

    Hi I am getting in coresident CC6 server(CCMS/CCMA/LM/SU): the following error in event viewer: A process serving application pool 'NT_WebServicesPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '6640'. The data field contains the error...
  5. iso28

    Call Agent Key(RAG)- Supervisor-

    could it be a fimrware issue on digital sets??
  6. iso28

    Agent Digital sets on CC6 going into "NotReadyState" and CallWait to 0

    Could a License Manager Server service crash then restart cause this? or a TFE crash then restart?
  7. iso28

    Call Agent Key(RAG)- Supervisor-

    Yes they r logged in but they press the supervisor key(ASP key) but they cannot take the call it remains ringing :(
  8. iso28

    Call Agent Key(RAG)- Supervisor-

    I tried that the supervisor press the call agent key followed by agent position id, but the problem that the supervisor key on agent set is ringing but the agent cannot answer the call?
  9. iso28

    CC License Manager service stuck in starting mode

    I am not in a domain however the LM log in service is set to local system account? Do we need to change it to ngensys account??
  10. iso28

    Agent Digital sets on CC6 going into "NotReadyState" and CallWait to 0

    Hi Agent 3905 digital sets go into "not ready" without any user intervention,, the supervisor then looks at the rtd and they see that the agent is in "Not Ready" and the CallsWaiting fall down to 0 and the agent then looks at the phone set and see's the Not ready key has been activated!! Any ideas
  11. iso28

    CC License Manager service stuck in starting mode

    The CC6 server is not part of a domain. it is Workgroup.
  12. iso28

    CC License Manager service stuck in starting mode

    I am encoutering same problem; Can you expalain what you mean by NgenSys did not have rights to the service in the group policy? how you resolved it?
  13. iso28

    Call Agent Key(RAG)- Supervisor-

    Hi Can any supervisor use the Call Agent Key(key x RAG) to call an agent which is not related to this supervisor?? B.Regards
  14. iso28

    RealTimeDisplay+CCMS+CCMA+"Unknown" or "Element not available&quo

    Hi From time to time I have a supervisor inform me that the agent name fields in the real time display read *unknown*. As well as CallsWaiting,Answered,abandoned billboards.... display "Unknown" or "element not available" Does anybody have an idea as to why this happens? Thanks
  15. iso28

    CC6 and RealTimeReporting

    yes if u can yes it is co-resident thanks
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